QUEJAS de Tiempo Compartido en PLAYA DEL SOL

This is the biggest scam in the world and no one knows how we can get out of it, surely there is SOME WAY to break the contract.  We were lied to, misrepresented, kept uninformed about changes being made, charged special assessments we should not have been, the company was either apparently sold  or inherited another company because now there are all kinds of hotels together with different names.  The phone numbers for help have been wrong and when they are the right number the customer service is rude and unhelpful.  All of the things we are complaining about go way beyond just having to book a year earlier.  They are about bad service, rude workers, noise, smelly rooms, no air conditioning, bad food, language barriers, you name it, we've experienced it, all in a BAD way!  We haven't been able to sell, rent, share or even enjoy the mistake we were dumb enough to get conned into by a fast talking mexican salesman, under a lot of pressure and lies about all the money we would make by buying our timeshare.  Still waiting to see how we can get out of this debacle and still wondering why and how they continue to be in business and there is no out!

A lot of complaints
Anyone have a SOLUTION? 

any solutions

In 2002 I purchased a 2 week + 2 award week at Playa del Sol Costa Sur and have paid 2 resale companies a total of $1700 and heard nothing and Lakewood Management Services has recently contacted me and and tried to force me to pay $6000 to place in escrow in Puerto Vallarta for a "binder" that would be returned to me upon closing. They stated they had a buyer in Mexico willing to pay $62000. I paid about $35000 for the timeshare and want my funds back.

Does anyone have any information on a class action suit against Playa del Sol? I have had many of the same experiences listed on this page. Was promised rental income and that was an outright lie. Was promised a one bedroom in the Old Town section of PV... now they apparently don't even have a resort there. Trying to reserve a week there... next to impossible! Oh, and don't be a day late with your payment or they're on the phone right away ready to take your credit card. TOTAL SCAM... nothing but high pressure sales pitches and empty promises!!

My husband & I are also owners at Playa del Sol Grand who were taken with promises of rentals of our bonus weeks and able to sell if we ever wanted to get rid of it.  We have had some good holidays at PDSG and also at their location in Cabos, but they have turned into some pretty expensive vacations when you consider the price of our Timeshare purchase. 
We purchased a one bedroom in 2004 and upgraded to a two bedroom in 2007 at a cost of over $22,000.  In that time the Maintenance costs have gone from $269.00 to $763.00US (We live in Canada), plus the special assessment and we are extremely unhappy.  Also, the fact that when we purchased we were able to trade into PDS Vallarta, PDS Cabos and now we are stuck with just  Bel Aire. I wonder when that one will disappear also, as it doesn't sound like they have the greatest reputation either.
We are being hounded daily with calls from Timeshare companies wanting to list or promising to rent our timeshare in Mexico and the majority of them are scams.  If anyone knows of an honest one please let me know!!! I have stopped answering my phone as we were also taken for $1500.00 by one of these scam artists when we tried to get rid of our timeshare.  Unfortunately they are long gone, but I did have contact with the Attorney General's Office in Ohio and it is now turned over to the FBI even though we live in Canada.
I honestly don't understand why Profeco the Federal Consumer Protection Commission of Mexico can do nothing about these scams especially when so many people are being taken. Can anyone give me an answer?
We would be interested in a class action law suit, but doubt it will do any good since Groupo Playa del Sol seems to have disappeared.

Mi nombre es Elizabeth, les envio este correo para pedir información; el 29 de agosto del 2009 compre una membresía con royal holiday una empresa que vende tiempos compartidos, hace una semana quise utilizarla y me di cuenta que es un fraude pues me piden más dinero, ya que me dicen que tengo que pagar el enganche completamente ya que el enganche lo pague por medio de la tarjeta de credito a 12 meses, además tengo que comprar algo que ellos llaman creditos pues lo que tengo es muy poco y practicamente no me sirve para viajar, la verdad quiero cancelar el contrato y quisiera saber cual es la posibilidad de hacer que ya no se hagan cargos a mi tarjeta a penas tengo que pagar la primer mensualidad a finales de este mes.

I welcome this opportunity to address what has been a horrendous experience in connection with the unrestrained use of false and deceptive sales practices on the part of GRUPO PLAYA DEL SOL (PDSG). On January 2009, I purchased a timeshare at PDSG for $25900 USD, only after lengthy negotiations with PDSG Sales Representatives affirmed that the total purchase price would covered by the sale of my current Timeshares and additional bonus weeks.
 
At the time of purchase, I made it very clear that I was DEBT-FREE, only a few years from retirement and could not afford nearly $26000 USD in debt. However, I was assured by the PDSG sales representative that, Robert Jones; Director of Royal Vacations would arrange the sale of my timeshares from Velas Vallarta and Westin Regina, as well as the rental of 8 “Playa Del Sol Grand” weeks for a total of $12000 USD ($1500 each).
Before March 2009, I paid off the account balance in full by transferring the debt to my own credit card (When I figured out that I would pay an extra $16796 – or more than 66% in finance charges – for 84 equal monthly installments of $499.13 on a balance of $25130).
To make matters worse, PDSG has achieved this trough an insidious use of deceit, outright lies and other forms of dishonesty. Since August 2009, nobody from Playa del Sol has ever responded to me, my e-mails, and my phone calls. I will not debate the specifics of my case in this public complaint, several points are being reviewed, even now it is difficult to realize how completely I was mislead by PDSG on practically all levels.
 
The PDSG has refused to my request of the full refund;
 
I advise to anyone who reads this letter, to take maximum precautions when traveling international the following:
 
1.      Avoid as much as possible to go to Puerto Vallarta and mostly attend a Timeshare presentation.
2.      Avoid going to Mexico since now I know that PROFECO cannot defend us, American citizens, of the deceitful sales practices that companies such as Playa del sol. This is, because of the “administrative nature” of this office.
 
I went online and was amazed at the volume of complaints against PDSG on so many websites, including requests to join class action suits. These claims alone, say a lot of this company.
If you have been victim of a timeshare fraud in Mexico and would like to join forces or are and expert on web design and would be interested in creating a discussion forum, please contact me immediately.

• John Lahaie Abril 12, 2012, 10:14 am

  I was recently contacted by someone to upgrade my contract. I said no when I read your email I was pissed! Put me on your list to fight these scumbags

• Leona Rothney Abril 12, 2012, 10:14 am

  your on...I could use any help I can get. We need to get these crooks as there is something wrong with this picture, all these people losing so much of their hard earned money. This is definitely fraud and we need to somehow, some way get these fraudsters. Please let me know if you have any idea of what to do.