QUEJAS de Tiempo Compartido en PALACE RESORTS

La estancia fue decepcionante. Habitaciones antiguas, servicio irregular y demasiada insistencia con planes vacacionales. No se siente como un lugar pensado para descansar.

Promises were big, but details stayed vague. When asking for clarification, answers felt carefully worded without actually explaining much. After declining the offers, attention noticeably dropped, which made the stay feel transactional rather than hospitable.

Palace Resorts (for example Moon Palace Cancún) sold us on a “premium membership,” but the benefits were rarely honored. Promised upgrades, perks, and priority bookings were often unavailable or limited without explanation. Lots of recent reviewers online describe trying to resolve issues with no success and feeling ignored.

En Palace Resorts muchos dueños de membresías han denunciado que lo que les prometieron no se cumple: beneficios inexistentes, cargos continuos y trato poco claro del personal. En varios foros se discute lo difícil que es cancelar y lo insatisfactoria que es la experiencia general.

Palace Resorts membership sounded elite, but in practice the benefits are hard to use. Many guests report that promised upgrades and perks are unavailable or ignored, and when members try to cancel the contract it’s a nightmare of delays and vague responses. Palace timeshare reviews on Trustpilot are overwhelmingly negative for service and honesty.

En Palace Resorts la membresía parece una ilusión: beneficios que nunca se ven, costos crecientes, y atención al cliente que deja mucho qué desear. Las promesas de viajes cómodos y exclusivos quedan solo en papel. Una mala inversión para quienes buscan un descanso real.

At Palace Resorts we were promised flexibility, upgrades, and exclusive access — but got confusion, broken promises, and minimal support. Upgrades were "sold out," perks were ignored, and customer service seemed scripted and unhelpful. Paying for disappointment is never nice.

Moon Palace Cancún ofrece mucho en publicidad, pero en la práctica tiene demasiadas restricciones. Los beneficios para miembros casi nunca aplican, los precios suben cada año y la atención al cliente solo da respuestas vagas. Sientes que pagas por humo.

Palace Resorts markets itself as premium, but the experience is full of contradictions. We were promised room upgrades, credits, and priority booking — none of which were available when we actually needed them. The staff shrugged everything off as “system limitations.” Convenient excuse.

Palace Resorts sold us a membership that sounded premium, but when we tried to use it, the perks vanished. Upgrades were unavailable, discounts were ignored, and the “exclusive member benefits” turned out to be marketing fluff. Customer service was unhelpful — every request ended in broken promises.