QUEJAS de Tiempo Compartido en MAYAN PALACE

My husband and I purchased a two bedroom master suite; red week; 1 registered week; 1 vacation fare week; as an investment -- clearly stated on the form The Mayan made us fill out at the end of the sales presentation -- in June 2009. Our representative, Uli Janke, assured us she had several weeks that she re-rented strictly as an investment for income. Uli even told us that of the rental companies given to us on a list provided by the Mayan, AIMS was the one she used and had never had any problems with. As soon as we got home we started contacting the rental agencies on the Mayan list. Two of the listings were no longer in business; one agency went on and on about how we couldn't trust the others, how they changed their company and personal names to confuse and keep scamming; one offered us a very simple, straight forward contract and assured us they would have no problem renting our weeks out (Regal); and AIMS assured us that if we paid the $499 VIP fee they would guarantee our weeks would be rented out and we would have our money within the first three months of each year. Because of Uli Janke, we went with AIMS and paid for the VIP membership. A month later they billed us $39 for "marketing" as they put it. And when we asked where our contract was, that they had said we would have by September, they said another would be mailed but that they had not received the first one back. To this date, May 21st, 2010, we have not received a contract, our weeks have not been rented (they told us to expect payment in March and then when we didn't receive it, we had to call them to find out why not and were told, vaguely, that the renters had canceled), and each and every time we call we are told something about new marketing or "we have someone interested," or "pay your maintenance fee and reserve a specific week and we can rent it for you faster" (we did that with one 2009 week and they still haven't rented it out and even had the gall to say they never told us to reserve a specific week). Now we have a company, Vacation Solutions Network, that says they want to "buy" our weeks for the next six years and will pay us a lump sum of money once we have signed the transfer papers. That is once our contract has been approved by their title search (which we have to pay for prior to receiving any money) and is approved free and clear, we will receive our lump sum xxx amount of dollars per week x 12 weeks, 3 - 4 weeks later. They state that they will pay 50% of the title search and that all fees, maintenance and title search, will be reimbursed to us by the renters. They say they are not a rental agency, that they are a liasison for large corporations planning conventions and need to have several weeks over several years to bundle for these corporations. Since we purchased this timeshare strictly as an investment, never intending to use it ourselves, we are very frustrated. Don't want to think of our money as gone forever and once the 5-year maintenance free addendum lapses, we do not want to pay for something we won't use. We were suckered in once before back in 2005 with the Mayan but fortunately had enough time left in our vacation to take everything back within a day and get our money refunded. This time Uli Janke was so smooth and convincing -- lured us in with "10 burn weeks a year through HSI" and breakaway weeks (which we said we'd never use), she even gave us a mexican cell phone to call her with questions and picked us up to drive us to Playa Del Carmen when our doubts were getting us ready to back out again. We called out our questions on the contract, reitterated statements made to us that were not referred to in the contract (even did this when the sales supervisor or closer was going over the paperwork) but never got satisfactory answers. We relied on Uli Janke, thought we were pretty good at judging people. Guess she showed us how easily we could be persuaded. Never, Never, Never attend a time share "90" minute presentation!!!!!! Especially at the Mayan! My brother is in real estate and has had time shares for the properties the resort he works at as well as its exchange companies and has never had the experiences we have had. We probably should have contacted him before buying. We didn't and are now extremely embarrassed that we were so gullible. Can you help us get our money back? Our contract is paid off. We've paid $499 to AIMS (June 2009) and $349 to Regal (January 2010) and $699 maintenance fee for a rolled over 2009 week we will not be using and have not been able to rent. Have you ever heard of Vacation Solutions Network? Are they a legitimate company?

Hello: We purchased Timeshare from Grupo Mayan in 2006, we own time in the even year. We are tired of paying the maintenance fee every other year for something we don't use... How can we get out of this? Do you think we can get some money back? We bought it 4 years ago, and 2 years ago, we paid an agency to sell it but of course it was another scam...

We purchased a Grupo Mayan vacation ownership package December 23st, 2008. We have paid our contract in full as of February 2009. We are slowly learning that this was not a good investment as we were lead to believe. We would love to be able to recover the money we have lost but are finding it impossible to find a company or person to trust

Last year I bought a time share in mexico and have not received all that they promised me. All I want is my money back and get out of this contract

Mayan Palace signed contract recently and cancel within five days but getting no response on the reimbursement of my money. Contract has nothing of the verbal promises offered by the sales rep.
 

We purchased at Mayan Palace. We were shown and promised a high quality room, but when we went to stay, we were given a different room, much lower quality. Evidently, the rooms will not look like what we were sold until after remodeling sometime in the future.

Good Morning, I am seeking for your assisntance in the cancellation and possible refund of the monies paid to a timeshare resort calles Grand Bliss. This company took over 35,000 with false promises explained in your website. None of the promises given by this company are real. We were scammed and need to recover as much as possible.
 
Thank you.  

While in Acapulco in April, 2008 we traded our Florida Timeshare and $9680. for Mayan Resorts ACA. It's over 2 years later and we have no deed or title to our Acapulco transaction and they still haven't recorded the deed for our Florida timeshare. With the first timeshare still in our name, we are responsible for the taxes & maintainance fees. We have an equity exchange agreement along with the other documents. I would like to have these contracts cancelled, get our $9680 back and stick with our original timeshare. I do not trust Mayan Resorts. I talked to this "Jenny" from Mayan yesterday and she said there were 20 other owners that didn't have their deeds recorded. She said she will be emailing me a document to fill out. I don't trust anything they do or say, I don't want to deal with them because I don't trust them. The employees and the owners should be kept in jail.

My friend and I  purchased  a Mayan palace timeshare, when we arrived at home my friend saw several negative comentarios on the internet, so we decided to call to cancel our timeshare, we were out of our 5 rescission period, we don’t know what to do now, we have been calling to the resort but they always  say that our salesman and the sales manager  are not available and they never  return our our calls.

I have a timeshare with Mayan Palace that I was scammed into about 8 years ago. I tried to cancel while I was there because they promised all kind of things. I have paid for the actual timeshare and have paid 7 years worth of fees. Then came the hidden charges of one years maintenance fee for improvements every 5 years. I have stopped paying. They have just sent an invoice threatening to send it to collections. I want out! what can I do? Also, the company they recommended (Sierra Resales and Rentals) and took payment to rent out my weeks has never rented a week. Nor have they been able to sell it. I believe they are also a scam.