QUEJAS de Tiempo Compartido en MAYAN PALACE

We bought a Bliss Unit from Puerto Penasco Mayan Palace in 2010. We live close enough to that resort that we can drive and enjoy going there. When we purchased "the Bliss" unit, they showed us a room in the NEW construction building and told us these were going to be Bliss Units and that we would have free internet in the rooms, and access to all the pools (especially the lazy river they were building) and facilities on the entire resort and get a special golf package with a reduced price for Bliss members. This was in January 2010. For the first two years they honored the golf package. They also told us the Bliss Units were a little 'over' the Grand Mayan, but very close and we could go to any Resort that had Bliss or Grand Mayan Units and have all our benefits. Of course the Bliss Units and Grand Mayan Units were not built yet and the new construction was still going on so as far as we knew there was no problem. Then in 2014 we began having trouble with our promised golf package of $49 dollars and they told us we needed to go to a sales meeting, of course we told them that was not part of our contract and we didn't go and they didn't honor our golf package.. We complained about that and next time brought our golf certificate, that was very cleverly worded to say we got a 60% discount off of the price. Well when we checked the golf course prices the 60% was about $50 bucks, but when we got there, of course OH NO, not 60% off that price, but 60% off this price, which now came out to $78, still a good price, but not OUR promised deal, which verbally they told us it would never be over $50 bucks! This was the first deal breaker and LIE, but still we didn't consider that too much.. Then just this Jan. 2015 we saw the new construction on the pool area and the lazy river and some rooms were being completed and signs said it would be opening by April 2015. We went to a sales meeting to get the $49 Golf and to get some info on the new facilities. At the sales meeting we were told the Bliss Unit that we purchased was NOT going to be in the new building and when the new building and pools were completed our Bliss Membership would not have access to the new pools and facilities and we would not be entitled to free internet, we had to upgrade to the GRAND Mayan, which we were told in 2010 we were above, 'over'. This was a SHOCK to us. They totally LIED to us back in 2010, they totally misrepresented the Bliss Unit and our Bliss Package, they showed us, what they specifically said were Bliss rooms being built in the New Building and all the rooms would have in room FREE internet. We at this time thought they were making Bliss Units out of the old Mayan Units that we had been staying in for years and had been charging us for an upgrade of the same exact rooms we had supposedly upgraded from, so what did we pay $11,000 to upgrade for? After we got home and between emails about our complaints it became apparent that they NEVER intended on putting Bliss Units in there and/or they changed their mind after charging who knows how many people for a 'fraudulent' non existent Bliss upgrade at Puerto Penasco. After one of my last emails from their representative regarding our complaint, he stated in his email: "the Bliss Resort is currently open in Cancun and Nuevo Vallarta". Making it quite clear to us there were NOT going to be any Bliss Units at Puerto Penasco! That was the worst part of the LIE. They TOTALLY LIED about putting Bliss Units in Puerto Penasco, which is the ONLY resort we are interested in and drive to and go to every year!! We are NOT the least bit interested in 'The Bliss' at Nuevo Vallarta or Cancun and would NEVER, EVER have purchased a NON existent Bliss unit at Puerto Penasco had they been honest and told us the truth that they never intended on building Bliss Units in that new building!! We were very upset. We have been working with them, but they keep telling us they can't do anything because the contract is 5 years old!! I keep telling them, but the LIES, the FRAUD didn't occur until the new building was completed and you just NOW told us there were no Bliss Units in it and we didn't have access to it and that we were NOT over the Grand Mayan, so if we were unaware of the LIES and deceit and the LIE/FRAUD just became a LIE with the completion of the NEW GRAND MAYAN, HOW could we possibly have complained about something that not only we were "unaware" of, but didn't exist yet? Basically we paid $11,000 and a higher maintenance fee for absolutely NOTHING, NOTHING!! They STOLE over $11,000 dollars from us, actually STOLE it!! We feel they owe us every dime of our fraudulent upgrade back or give us a FREE upgrade to the GRAND MAYAN, would be close enough for our satisfaction. I don't know how many others bought Bliss Units at Puerto Penasco thinking they were going to have those member benefits there, but they are going to be just as surprised and upset as we are!! I have papers proving they told us the Bliss was 'over' the Grand Mayan and I have proof they told us Bliss Units were going to be in the New Building. One paper actually has LARGE BOLD print at the top saying: "The Bliss Puerto Penasco..." Now they are saying there is NO Bliss Puerto Penasco!

First impressions were amazing but this soon changed after being hassled for what they said would be 90 mins of our time but was really 3 hours later 4 sales reps trying to talk us in to a timeshare. Really, they never get tired until they get what they want!!!!! be careful, they're smart

malditos mentirosos, alguien deberia hacer algo para parar tanta mentira!!!!!!!!!!!!!! compre un tiempo compartido hace poco mas de un año y segun me ayudarian a rentarlo y se pagaria practicamente solo, eso nunca ha pasado!! yo ahora no estoy muy bien economicamente y me urge cancelarlo

si algo he de decir sobre este resort, es que son un asco , fui fraudeado por estas personas pensando en que todo lo que me dijeron durante la presentacion de tiempos compartidos fue una vil mentira, aun no se en que consiste que estas personas vivan sin remordimiento alguno fraudeando a diestra y siniestra y no hay autoridad que puedan con ellos , la unica forma es que ni se acerquen aqui

Our goal is to be ambassadors and to inform as many people as possible, via every mode of communication, to not go to a sales presentation at any of the Mayan resorts and be aware of the deceitful, high pressure tactics they will be exposed to if they do.

We purchased a timeshare and after coming home, we really felt very used and scammed. And, after reading reviews on the Internet about this company we tried to contact them. We did not like what we read. After many e-mails the folks who made up the contract have not contacted us. We can only assume they wash their hands of us and there is no hope of discussing selling the contract back to them.

We too were fraudulently scammed. We were told that the 5 day contract cancellation period did not apply because we were purchasing a second hand unit. We made such a mistake believing Mayan Resorts that the timeshare would pay for itself either by donating the weeks as tax write-offs or by renting the weeks out.

MALDITOS MENTIROSOS, ESTOY CANSADA DE TENER QUE SOPORTAR TANTO MAL TRATO, ME IGNORAN SOLO PORQUE NO LES CONVIENE HABLARME, HE INTENTADO COMUNICARME MIL VECES PARA CANCELAR MI TIEMPO COMPARTIDO CON ELLOS Y SIMPLEMENTE SE DESAPARECEN, COBARDES!!!!

I do not want to hear from this resort again in my life , these people made the impossible life for me and my husband a year ago, we bought them a timeshare weeks in mazatlan , and we never could use it , because the salespeople had an error on his schedule and "our" timeshare never exist, we where totally scammed !

PLEASE READ - DO NOT BUY FROM THIS COMPANY - TOTAL SCAM - SPECIFICS BELOW

I have had the exact same experience.

My sales person's name was Jamie Benner, a very sweet woman around age 30. A very well dressed American woman who claims she would never lie to make money. She even told us about her family and her move to Mexico for this job.

We agreed to this time share presentation in hopes for a great opportunity because we really loved the property and wanted to return yearly with our family of 5, possibly to include our every other yearly trip with 22 family members.

As an educated consumer I had many questions. I asked multiple very direct questions about properties, prices and accessibility. When pressed, Jamie told me, " the web site is down, but TRUST ME, you will be very happy with the choices of locations". In hind site, I should have walked when Jamie Benner said TRUST ME.

I was told all of the information, packet etc. would be sent to my home within 7-10 business days. I waited but information was not delivered. I called the number on the contract (011 52 800 925 0360) over 30 times and every time there was a busy signal with a message stating, "all circuits are busy, please try your call again later. announcement 8 switch 26 dash 2". I have no idea what that means but obviously, the number is useless. I called another number 1-855-437-0593 which was also on the contract. Luckily I got an answer here and was told some one would return my call in 5-20 minutes to set up my account. At that point, I was also told that the paper work takes at least 45 days to process and be sent to my home. After waiting 45 minutes for my return call, I called back and my account was set up for me, I was given my account log in and password. I was excited to book my first trip with VIDA VACATION RESORTS/VACATION PRIVILEGES.

When I logged in and saw prices and locations, I realized that this entire company is a SCAM.

Here is what I found:
Privilege Weeks which are supposed to be $299.00 each, are non-existent. Any decent condo started around $1500.00 and went up from there.
Instant Weeks which were supposed to be $99.00 for a studio, $199.00 for a one bedroom and $399.99 for a two bedroom was also inaccurate. There are some at prices promised, but I was told specifically that ALL studios are $99, ALL one bedrooms are $299 and ALL 2 bedrooms are $399. That is a lie.

I called Jamie today and left a VM. She did not return my call. I called her again and luckily got her on the phone. She flat out lied to me on the phone, telling me that she "doesn't recall saying the prices are $299" and that I must have misunderstood. The question was asked directly and she lied.

I will do everything legally possible to get my money returned and make sure other people are not sucked into this scam.

!!!SAVE YOURSELF THE HEAD ACHE AND DO NOT BUY FROM THIS COMPANY!!!