QUEJAS de Tiempo Compartido en MAYAN PALACE

I signed a contract six days ago to purchase a vacation club membership at Mayan Palace After looking at the details more carefully compared to what I was told, I decided to cancel and sent them an email. No response yet. They had me stay at the resort for three nights free. Will that make a difference?

Compramos un tiempo compartido en MAyan PAlace puerto Penasco, Mexico e. El dia siguiente decidimos cancelarlo. Los agentes no nos responden a nuestro reclamo. Deseamos cancelar el contrato. Pagamos todo con nuestras tarjetas de credito. Ahora que busco en internet me doy cuenta del gran fraude que son el Groupo Mayan.

• monica Abril 11, 2012, 4:43 pm

  y hasta cuando pudieron cancelar, yo estoy en la misma siituacion ahorita, quiero cancelar .

Tried  to have reservations in Grand Luxxe which we had just purchased last year and they told me that only a room was available. We had purchased one week for a bedroom with a kitchen and another week with one bedroom. Today they told me that we would not receive any of the benefits ie. Computer hook up because we were seniors and did not have to pay a yearly fee. We have been members for some 15 years and this has never happened before.

Buenas tardes, mi esposo y yo compramos un tiempo compartido , en Mayan Palace, en Junio 2010, como ustedes dicen, todo lo pintan tan lindo, uno compra sin tiempo de "pensar" y razonar. Hemos pensado en dejar de pagar, pero nos da miedo que las consecuencias sean nefastas para nuestro record crediticio y no sabemos si alcanzan a afectarnos en nuestro pais.

Adquiri un tiempo compartido en Mayan Palace en año 2009. Nunca lo he utilizado sin embargo he pagado por intentar vender o deshacerme de este problema ya que considero que a uno lo convencen con mentiras. no h elogrado nad ay no creo lograrlo alguna recomendacion que me puedan dar?

we have been subjected to a sales pitch at a Mayan Palace, where they convinced us to invest in their timeshare program  with promises of vacation exchanges for stays anywhere in the world and a possibility of listing unused weeks through affiliated brokers. They insisted on signing that day and when we inquired about cancellation they specifically mentioned a 5 business day no-questions-asked cancellation period , without which we would not have signed up for anything. Upon doing research on the Internet about customer satisfaction with their program we found numerous complaints about the misrepresentations they make about availability of such trade-ins, impossibility of getting the rates they describe from the brokers, and their persistent attempts at refusing to honor cancellation policy, which, as we understand, is based on Mexico law.

• Frank Abril 11, 2012, 4:43 pm

  Were you able to get your money back?

  We are in the same boat.

  Thanks

I bought a timeshare from Mayan Palace in Mexico. I already paid $13,000 and I feel that the information at the presentation was misrepresented, a total scam. I paid $9,000 in Cancun and then called them because I realized that we paid for very limited usage so they changed the contract for no additional fees.  I went to  Mexico and they did an upgrade for $8,500 more. I only paid $4,500 which left a balance of $4,000. My husband calls them  due to many irregularities and comes to an agreement to only pay $2,00 and not the remaining balance of $4,852. However we have not signed this new contract yet, we don't even know what changes were made.
 

Mayan Palace, cancun resort.when we were there Dec 2008, we were misled by the rep. we wanted to cancel the contract right away but they wouldn't let us saying it's against law, we have not used the resort at all since and now found out we could have canceled it. we paid in full because we didn't want to have a bad credit.