QUEJAS de Tiempo Compartido en THE REEF Playacar Resort (Leading Vacation Club)

I have been reading these comments and am very confused. I purchased August of 2012. I also had an offer on my mayan palace which I agreed to sell. The salesperson also gave me a four week program of which two weeks could be marketed and I did receive these monies.... Although I only received 3964.00 and I had to pay a transfer fee on my mayan palace which was 500$ I was going to complain about the 36$ and the 500$ but now I feel pleased with my program.

I brought my time share Sept of 2011. To this date I can not book a week to use it. The phone numbers do not work. I never received any instructions on how to even book a vacation. I have never received a so called Key Code. I truly believe this is a scam also,

Looks like a total scam. The Elite Guest Circle won't even answer the phone and log ins no longer work. Not very happy with thsi company or The Reef for the scam set up !!!

Also scammed! We bought a Reef timeshare February 2012 due to the salesman's assurance that any unused weeks would be rented out for 2000/week. Now we realize that it did sound too good to be true, and of course, there hasn't been any money forthcoming. Is there any recourse?

Agree totally with the guy who said the sales tactics for selling your other time shares are totally a scam. Reef did this to us in Jan 2012, resort management solutions has not kept in contact with us, nor have they sold our weeks for 2012 (and it's Dec 25th) I was told to expect $1000 for our 2 bdrm and $500 for our one bedroom, that would be about $3000 due back to me and we've seen nothing. Also this management company charged me twice for their services, luckily I watch my credit card carefully.

YES THESE PEOPLE ARE VERY VERY BAD! DON'T BUY ANYTHING PLEASE! WE DID THAT TOO. IT IS A SCAM!!!

Reef timeshare scam!! Do not buy from those phony, fake thiefs. They tell you it will be rented and you will get $2,000 per wk yearly. Yes, it seems like a great investment, too bad you never get anything from them but lies. We call and they say the check is in the mail, another lie. They use RMS and say they are in touch with them and everything will be okay. They pass you on from one salesman to another. They say it's RMS that is holding it all up. AAron, Larrie, Thomas all fakes. Where is the check you promised us after 90 days? BEWARE!!! Contact us if you have been scammed by The Reef. Let's institute a class action suit.

We are from Canada and we bought in last spring. So far none of the promises have come true. I see a pattern here with the comments. After they have the money the old timeshare is not sold and then it is very difficult to book weeks. We were also offered a downgrade in accommodations with less weeks just to shut us up. I have not totally lost faith but we are getting very nervous too. We were called with an offer for our Mayan palace time share two months ago which we accepted. However we have not heard back and no one we call seems to know anything about it. I would love to hear from more satisfied customers I want to believe this is legit.

I worked at the Reef
let me tell you it's all a big lie, none of its true , the $2000 a week lol that's complete BS, everything they tell you is a lie !!!!!!!!, There is no such thing as RMS there is no such thing as huge discounts on car rental or flight, Do your self a big favor DON'T BUY ANY TIMESHARE from these con artists , I quit working there because I couldn't steel from good hard working people, The manager there is name is Thomas and he's a burnt out Scottish drug and alcoholic thief , then there's Aron he's the biggest lier of hem all , he will promise you the world add extra diamond weeks for your money ( it's all BS none of its true) do your self a favor keep your money and vacation the right way , Remember if its to good to be true , then it is

We were sucked into the Reef timeshare scam last winter. We bought "Reef weeks" to use at the resort and other Elite weeks to use at other holiday locations around the world. Some of those timeshare weeks we could "sell" to essentially pay for our vacation for the year. A bit too good to be true.

Doing things backward, we slapped down the money and then did the research. We did a domain name lookup on the Strategic Marketing Solutions website (strategicmktsolutions.com) and at the time it was only a few months old.

On the website its address is embedded as a JPEG, so unreadable by search engines. It's supposed San Francisco address at 548 Market Street is actually Earth Class Mail -- a post office business that gives other companies legit looking San Francisco addresses. Google street view is good for something.

There were some serious red flags there -- Strategic Marketing Solutions doesn't really exist, and these are the people supposedly "selling" your timeshare weeks.

A domain name lookup on Elite Guest Circle also showed it to be a recently registered website, not a company around for years as suggested by salespeople at the Reef. It also didn't show up easily in google searches. More red flags. And both websites looked pretty cheap and quickly built.

We went back the next day and demanded a refund under the five day rule. They tried to play hardball and even brought in the Reef developer to offer us more weeks and a sweeter deal. We stood our ground, but they wouldn't refund our credit card immediately but we got a signed document by the Reef detailing the cancellation of the contract. We also send a registered letter the same day from Playa del Carmen demanding cancellation of the contract.

Our credit card company said the signed letter and receipts from the registered letter could be used to dispute the charges if the money wasn't refunded to our credit card.

To our surprise, the Reef did refund our money, slightly more than a month later. Whew!