QUEJAS de Tiempo Compartido en THE REEF Playacar Resort (Leading Vacation Club)
The Reef Playacar Resort & Spa, Leading Vacation Club, The Reef Coco Beach, The Reef 28

- Razón social
- Inmobiliaria Kasamarina S.A. de C.V.
- Localización
- Playa del Carmen
- Compañías de Renta
- Elite Guest Circle & Strategic Marketing Solutions
Razón social
Inmobiliaria Kasamarina S.A. de C.V.
Lugares de venta
Playa del Carmen, Quintana Roo, México
Empresas relacionadas con renta
- Elite Guest Circle
- Strategic Marketing Solutions
Ubicación
Ubicado dentro de la comunidad de Playacar, en Playa del Carmen, a poca distancia de Playa Playacar y aproximadamente a 2 kilómetros de la Quinta Avenida.
Acerca de The Reef Resorts y Leading Vacation Club
Los The Reef Resorts operan bajo el programa Leading Vacation Club, ofreciendo membresías vacacionales en varias propiedades ubicadas en Playa del Carmen.
Cada resort ofrece una experiencia distinta:
- The Reef Playacar Resort & Spa, con un ambiente familiar rodeado de naturaleza tropical.
- The Reef Coco Beach, ubicado cerca del centro de Playa del Carmen.
- The Reef 28, un hotel exclusivo para adultos con un estilo moderno y urbano.
Sin embargo, pese a las diferencias entre cada propiedad, existe un elemento común en muchos comentarios de huéspedes y socios: las agresivas estrategias de venta de tiempo compartido, las cuales frecuentemente terminan eclipsando los aspectos positivos de los hoteles.
Problemas durante el período de cancelación
Una de las quejas más frecuentes en todos los desarrollos de The Reef está relacionada con el período legal de cancelación.
La legislación mexicana concede a los compradores de un tiempo compartido cinco días hábiles para cancelar el contrato sin penalización.
No obstante, numerosos consumidores afirman que este derecho nunca fue mencionado durante la presentación de ventas.
En algunos casos, los representantes incluso aseguraron que no existía ningún período de cancelación, únicamente para que los compradores descubrieran, una vez de regreso en casa, que efectivamente disponían de cinco días para cancelar, plazo que para entonces ya había expirado.
Asimismo, algunos vendedores han llegado a afirmar que el sábado cuenta como día hábil en México, lo cual no es correcto conforme a la legislación aplicable en materia de protección al consumidor.
Promesas de intercambio ("Trade-In")
Otra queja recurrente está relacionada con las promesas de intercambiar el tiempo compartido anterior del comprador.
Durante la presentación de ventas, es común que los vendedores aseguren que pueden aceptar el tiempo compartido existente como parte del pago de la nueva membresía.
Para ello, suelen canalizar al cliente hacia empresas externas dedicadas a la reventa o renta de tiempos compartidos, prometiendo que venderán la membresía anterior para ayudar a cubrir el costo de la nueva compra.
En la práctica, numerosos consumidores afirman que estas compañías externas nunca logran vender ni rentar el tiempo compartido, dejando al propietario con dos membresías, dos obligaciones económicas y sin la solución prometida.
¿Necesita más información?
Si desea obtener más información sobre las quejas relacionadas con The Reef Playacar o Leading Vacation Club, o conocer las opciones disponibles para cancelar su tiempo compartido, puede enviarnos un mensaje por WhatsApp al +52 333 239 6589, completar el formulario disponible en nuestra sección de contacto o llamarnos al +1 714 277 3662.
Foro de opiniones de The Reef Playacar / Leading Vacation Club
A continuación encontrará un foro donde socios y propietarios de The Reef Playacar / Leading Vacation Club comparten sus experiencias relacionadas con este programa de tiempo compartido.
El personal de Mexican Timeshare Solutions no tiene ninguna influencia sobre las opiniones, reclamaciones, comentarios o experiencias publicadas por los usuarios.

Its a total scam. We got ours in October of 2012. We were promised that we would see a return on investment as soon as 90 days. It's been almost 12 months and nothing has happened. We have recently received a call from another company saying they have a buyer wanting to purchase the timeshare from us...they are all lined up. For 32k. That's right, getting triple for the investment we got scammed out of. Well...they are a scam too. DONT fall for this. PLEASE...save your money and your time. We are out 12k and have nothing to show for it. When I heard I only had to wire 3,500 to get my sale accomplished and receive 32k...I smelled something fishy. I called a consumer advocacy group for Time Shares and guess what...we almost fell again for the oldest trick in the book. I wish I could sue them. Seriously feel suckered.
I got scammed we haven´t received anything and RMS told us they would not market our weeks i don´t know what to do
I got scammed we haven´t received anything and RMS told us they would not market our weeks i don´t know what to do
we purchased a time share in 2008, we have returned in 2009 and have not since used it, we are now trying to book for next year and have no idea how to get hold of the people, it would be great if they responded to our e mails.
I think it is a scam...I have tried calling the hotel.. Global Distribution Systems Partner who took over our contract when RMS marketing emailed me to let me know they would not be marketing my timeshare weeks...i don't even know how to book my own vaction for these timeshares... i have not been able to talk directly to any agent at Global Distribution Systems Partner ...they will not deal though email...stay away from The Reef and Global Distribution Systems Partner
I purchased this membership in January. And I can assure you this is a fradulant scam. They sale you the membership and tel you that you can get y our money back by marketing your weeks with RMS. Well, RMS is no longer in business. Now its GDS. I have called and called, left messages with Aaron who sold me this membership. I get good response from GDS, but Aaron from the REEF hasnt replied to me in months. I seriously doubt anyone has ever been paid a dime from RMS or GDS. Now we find out that we can't even use our membership at the REEF, they dont even partner with Diamond. If you have time RECEND this soon as possible. It is a scam.
This place is a TRAP. Do not fall for the ‘Vacation Club’ sales pitch. We fell for it and are currently working with our credit card to get our $9000 back. There are a couple suites they say you can stay in for free for 10 weeks a year with the membership. The sales pitch includes a proposal that their marketing partner, Resort Marketing Solutions, will buy back vacation weeks you don’t want. Even though the salesman assured us the weeks would sell within a maximum of 90 days that hasn’t happened --- we get nothing but continued excuses.
I have emailed the Director of Public Relations at the Reef Playacar and email has been ignored. When we attempt I to book our 10 weeks, there is no response from Royal Diamond Resorts or the Reef Playacar! Take our advice and ‘steer clear’!
Email me at [E-mail] if you want to find a way to put these people out of business. POWER IN NUMBERS! Send any ideas that have worked for you! Yeah Team!!!
We recently booked as well. It did sound too good to be true but the sales rep made it seem so logical. Their reasoning was they want to avoid paying tax as a hotel which is like 30% or so. If they are able to rent out from owners instead, they avoid the high tax. We have only got one phone call and one email from GDS which is the the company that is responsible for renting out our two weeks and we were promised yearly income of $4000. We are skeptical now from reading this. Has anyone been sucessful in getting their money back or are happy with them???
Someone mentioned that maybe Profeco can help within the first year. Can you provide more information on that?
Feeling very sick by this all. We were scammed as well. Now a year on we have not received anything and paid a lot. We just received an email from RMS saying they no longer work with the Reef and to stop calling. Is there any legal action we can take to get money back this far along? Feeling so sad.
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