QUEJAS de Tiempo Compartido en THE REEF Playacar Resort (Leading Vacation Club)

This is a total scam. They will tell you that you are buying a resale and because of that you do not have a 5 day cancellation period. This is totally false. They will not give you an address of RMS. You are dealing with three companies. RMS, The Reef, and Royal Diamond Resorts. You sign different documents for all three companies. Each companiy can then try to enforce the document you signed. Profeco will help if you try to get out of the contract within one year..

Horrible experience and now BOA is saying it isn't fraud because we gave them the cc number. Unfortunately like many of you buying the "Reef Club" we were promised they'd sell our other two timeshares and we'd owe nothing out of pocket and RMS would market our weeks in 2012, that never happened either. Then they told us we couldn't come back till 2014 and we had a yearly contract that never got put into the system. We lost $20,000 and if we do end up having to keep them, I'll have to buy the interval international because I'd never want to go back there. They are total liars and cheats and if I ever go to Playa again, everyone on the plane will get a note of warning about this place.

Argh, just bought in to the deal, whereas you get paid out $2,000 per week for each unused week. Seeing some mixed comments on here. Please e-mail me either way as I am only on Mexico for 2 more days and am feeling very uneasy about this. [E-mail]

So reading this now. Makes me sick. I went to the same sales pitch as l.shaws mother. Was told after I gave them a 3000.00 deposit. I was told they would buy my timeshare and would have the me the balance paid in 180 days after talking to Kevin at rms today. Stating that they have not sold my property and want a 60 day extending period. Kevin is saying that is is my problem and i will have to pay them the money if my other timeshare is not paid. I TOLD HIM TO GIVE ME MY MONEY BACK AND I WANTED MY OLD TIMESHARE BACK. This is the biggest SCAM. I have ever been involved in. I can't even type I am so MAD.

Add one more sucker into the mix. We too got hooked into signing with the Reef and they had a buyer for our existing timeshare and so virtually it would cost us nothing to sign up. Almost a straight across trade and then there was the $2,000 a week rental that would be coming in (8 weeks). Sounded too good to be true and you know the saying! Also advised that we were buying an "existing contract" and therefore we did not have the 5 day cancellation clause and signed a waiver to that effect. Of course we didn't get a copy of this with our contract as it is an illegal document and they don't want us to have it to use against them. The 5 day cancellation clause is IRREVOCABLE and so the waiver is fraudulent misrepresentation. Too bad we didn't check them out BEFORE we signed the contract. The next day we wrote a letter rescinding the contract with them and RMS and had DHL deliver it. Upon returning home to Canada 2 days later, we followed up with a registerel letter doing the same thing. We contacted our credit card co. and cancelled our card so no further payments could be taken and we waited the 2 weeks we were advised by the credit card co. and then sent them letters and copies of our documentation of what had transpired and it's in their hands at the moment. They said it can take up to 8 weeks and whether we will see our deposit back is yet to be seen. I'm hoping, but these guys are very slick scammers and will pull out all the stops to talk their way out of refunding the deposit and cancelling the contract. That sales dept. is a den of vipers and I wish we had listened to our gut instinct and RAN!!!
Plus, we were there for about 6 hours and I've read that anything over a 90 min. presentation is considered coercion.

My mother bought a timeshare last January and has fallen into the same unfortunate circumstances. It is all a big scam!! There is a company called RMS ( Resort Marketing Solutions) was to pay her for her Geo Property 120 days after signing with the Reef and we have seen nothing yet. The Reef has not answered emails nor have they called us back. It has been over a year now and now going the legal route with them. RMS will not email you and prefers to talk to on the phone as to avoid a paper trail with any incriminating information that can be used against them. They also said they are not obliged to give her money for her property until the sell it. He also said there is no guarantee that they will rent out the weeks of your new time share so our promise in the contract 3000.00 a year is a lie. Our contact at the Reef has disappeared and I am now looking at my contacts in Mexico to assist me somehow. These companies hate bad press but this is what we all must do. I believe there is an organization that handles things like these and when I get the details I will post it on this site. My mother has dealt with Timeshares for over 10 years and nothing like this has ever happened to her.

We were lured to this resort for a viewing. We had a quick lunch with one of their employees and then shuffled over to the timeshare bungalow where we were passed on to another salesperson. The alcohol started to flow and the salespeople started to talk and talk and talk. If our salesperson couldn't answer a question, they would send someone else over. After two hours, they sent over an American, Gerry from Georgia, who tried to tell us what a wonderful deal it was. They had us sign paperwork but wouldn't give us copies of what we signed; we were told they had to mail them. They also refused to give us a phone number and told us that we would need to contact them by email. Well, guess what. What they promised us, wasn't what we got and we are out over 5K and have nothing and we are still getting phone calls from them asking for more. STAY FAR AWAY! These people are crooks!

I just bought into the Reef's timeshare program last week. after reading all the negative reports, I am thinking of defaulting on paying the balance and taking my loss for the down payment. There must be some people that have good experience with this and I would like to hear from them.

I am a reef DIAMOND owner with RMS and my program has been working smoothly thus far. Have been back twice since purchase, even received a free all inclusive for my wife and I because we sent friends to purchase. We received $7965.00 for two weeks in July of 2012(35 bucks taken for some fee)
But this didn't just come to us however, we did have to contact rms and pay 599 in advance to start the process. (That wasn't explained) but overall very pleased. Sorry to hear people upset, maybe try actually contacting the companies to have the program work better?

I just seen this site and was shocked. I am proud to be a reef owner, I love the little quaint place that I own. It's sad to see persons talking so bad about a nice spot. I am an owner and am 100% satisfied and have received all promises I was made. I'm assuming most re confused, the program doesn't just magically happen, you must contact rms and the company to put arrangements in order, I believe most just expect money to come in without any work what's however. Don't be lazy, contact them.