QUEJAS de Tiempo Compartido en PUEBLO BONITO
Pueblo Bonito, Pueblo Bonito Emerald Bay, Pueblo Bonito Sunset Beach, Pueblo Bonito Rose, Pueblo Bonito Pacifica, Pueblo Bonito Blanco, Samba

- Razón social
- Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
- Localización
- Cabo, Mazatlan.
- Agencias de cobro
- Concord Servicing Corporation, Phoenix, AZ.
- Compañías de Renta
- Suite Getaway, Elite Retreat
- Representantes
- Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Quejas Comunes de socios de Pueblo Bonito:
- Vendedor hace al cliente que renuncie a su derecho de cinco días para cancelar, ya que la membresía que está comprando supuestamentees una oferta especial sólo un día. Esto es ilegal en México.
- Vendedor se compromete a vender su antiguo tiempo compartido para el costo del nuevo tiempo compartido. Al final, el cliente se refiere a una empresa de reventa que no vende su tiempo compartido antiguo y el cliente se ha quedado atascado con dos tiempos compartidos y la cuota de mantenimiento para ambas propiedades.
Cabo San Lucas
Estados Unidos o Canadá: 011 (52) (624) 142 9999
Internacional: + (52) (624) 142 9999
México: (624) 142 9999
Estados Unidos, Canadá Fax: 011 (52) (624) 142 9957
Internacional Fax: + (52) (624) 142 9957
México Fax: (624) 142-9957
Playa El Médano
Cabo San Lucas,
Desde los Estados Unidos o Canadá: 011 (52) (624) 142 9898
Internacional: + (52) (624) 142 9898
Desde México: (624) 142 9898
Fax desde Estados Unidos o Canadá: 011 (52) (624) 143 5972
Fax Internacional: + (52) (624) 143 5972
Fax desde México: (624) 143 5972
Playa El Médano S/N
Cabo San Lucas,
Desde los Estados Unidos o Canadá: 011 (52) (624) 142 9797
Internacional: + (52) (624) 142 9797
Desde México: 01 (624) 142 9797
Fax desde los Estados Unidos o Canadá: 011 (52) (624) 143 1995
Fax Internacional: + (52) (624) 143 1995
Fax desde México: 01 (624) 143 1995
Cabo Pacífica
Cabo San Lucas,
Desde Estados Unidos o Canadá: 011 (52) (624) 142 9696
Internacional: + (52) (624) 142 9696
Desde México: (624) 142 9696
Fax desde los Estados Unidos o Canadá: 011 (52) (624) 142 9605
Fax Internacional: + (52) (624) 142 9605
Fax desde México: (624) 142-9605
Cabo Pacífica
Predio Paraíso Escondido
Cabo San Lucas,
Desde Estados Unidos o Canadá: 011 (52) (624) 142 9999
Internacional: + 01 (624) 142 9999
Desde México: 01 (624) 142 9999
Fax desde los Estados Unidos o Canadá: 011 (52) (624) 173 6101
Fax Internacional: + (52) (624) 173 6101
Fax desde México: 01 (624) 173 6101
Zona Nuevo Mazatlán
Estados Unidos o Canadá: 011 (52) (669) 989 0525
Internacional: + (52) (669) 989 0525
México: (669) 989 0525
Fax desde los Estados Unidos o Canadá: 011 (52) (669) 988 0718
Fax Internacional: + (52) (669) 988 0718
Fax desde México: (669) 988 0718
Pueblo Bonito Mazatlán
Desde los Estados Unidos o Canadá: 011 (52) (669) 989 8900
Internacional: + (52) (669) 989 8900
Desde México: 01 (669) 989 8900
Fax desde los Estados Unidos o Canadá: 011 (52) (669) 914 1723
Fax Internacional: + (52) (669) 914 1723
Fax desde México: 01 (669) 914 1723
Residencias Emerald de Pueblo Bonito
Desde Estados Unidos o Canadá: 011 (52) (669) 989 0525
Internacional: + (52) (669) 989 0525
Desde México: 01 (669) 989 0525
Fax desde los Estados Unidos o Canadá: 011 (52) (669) 988 0320
Fax Internacional: + (52) (669) 988 0320
Fax desde México: 01 (669) 988 0320
We signed a contract with Pueblo Benito Sunset Beach, Scott Zimmer was our sales person. The same day we signed, we decided we did not want to purchase the 300 points, Salesman Scott Zimmer said no problem, he would redo the contract for 200 points and give us the 200 points for our deposit amount. We athought that would be fine. Of course they would have to redo the contract and mail it to us. When we received the contract our the names were wrong and it was for the original 300 points and the original amount. We called, and emailed trying to get the contract corrected but no one returned our calls or emails. We asked for our deposit back, they sent us a new contract for 200 points with a purchase price more than double of what Scott Zimmer quoted us. We have been told by the Sales Manage Kurt Murat, that Scott would have never told us he could sell 200 points for the deposit amount of $9793 and we signed a contract for 300 points and we are obligated for the 300 points. They will not cancel the contract or return our deposit.
Over the last two months we sent several emails quoting the deposit amount as the total cost for the 200 points and no one ever stated it was not agreeable.
I am disputing this but I probably have no recourse. Just beware. Don't believe a word they say. I should have know better but after 5 hours I was worn down and thought Scott Zimmer would redo the contract.
I would to get out of my timeshare as i was scammed into something its not.I paid for my timeshare in full 8 Ys ago.
Pueblo Bonito Sunset, VERY VERY TRUE as far as when signing on with them, they claim they will resell your current timeshare, and then it does not happen. They in fact refer your case to a broker, who does nothing for you. It happened to us, where we ended up walking away from Pueblo Bonito Sunset, since they did not come through, and the head guy, Mark from Canada- can I say, don't believe anything these people say, HE did not follow through, as promised. So we lost $3,000.USD to avoid having two timeshares, when in fact, we have been happy for 9 years already owing at Dreams, previously Casa Dorada. So buyer beware, Look into all the facts before signing the dotted line. Good Luck!
Hi I purchased the first two weeks in January in perpetuity at Montecristo estates by Pueblo Bonito in Los cabos about 5 years ago. The reason we purchased was because of the golf course they promised to build and a Ritz Carleton Hotel. None of these promises ever transpired. Is there anything we can do
When we bought at Sunset Beach we were told there would be three golf courses built on site. Since 2003 we have seen them build more units on the hill above the lobby, they have built Pacifica and then they built Monte Cristo. Still NO GOLF COURSES. I ask them every year and still get the run around.
Purchase Pueblo Bonito Sunset Beach time share 20 Months ago. Never used. we were mislead in so many ways, I cannot even begin. Would love to get out of contract, becuase que realized that we were scammed.
hola , contrate un tiempo compartido en pueblo bonito esmeralda bay mazatlan, estoy dentro de los primeros 5 dias para poder cancelar , yo estoy ya en mi casa, que no es en mazatlan, como puedo hacer para cancelar, estoy leyendo el contrato y hay miuchas irregularidades, y no aparece lo que se pacto durante la presentacion.
Deseo cancelar mi tiempo compartido que recien he contratado, todavía estoy dentro de los 5 días hábiles para cancelar el contrato, con el reembolso del enganche de acuerdo al contrato. Pero al hablar con el servicio a socios, mencionan que para realizar la cancelación hay que hablar con el vendedor, que bajo cualquier pretexto no nos lo han comunicado. . El tiempo compartido es con Pueblo bonito sunset Beach en los cabos. Cual es su recomendación?
I brought a propery at Emeral bay. I was told that I would have lifetime membership with RCT. That was not true. I had another timeshare and merged the accounts so that I would get the lifetime membership with RCT that I was to have when I purchased the Emerald bay property. After doing this I tried to have my week deposited and had a very hard time doing the deposit for my 2011 week. I have now found out that the week that I purchased from Emerald bay was deposited as a Sunset week which I have been told has less trading power. I have sent several e-mails to Aida and Sergio asking to have my week doposited correctly. I have not gotten any response to my e-mails. Today 10/31/2011 I spoke with Aidia who is now telling me that RCI decideds where the week is deposited so I called RCI and they explained to me that the resort is the one givning them the information. Aida rushed me off of the phone and said that she has sent me an e-mail with a explanation. I checked my e-mail again and nothing from Sergio or Aidia. I also have another property wth Pubelo and requested that 2011 week to be deposited I found out today that this week has not been deposited as of yet. This request was made almost a month ago. I was told that the resort was having problems making deposits with RCI. I think that the resort is blowing smoke up my but. BE AWARE DO NOT BUY TIME SHARES WITH PUBELO BONITA. I have read the other complaints and I was told the same lies. I also have a hard time going places that I want to using this timeshare nothing is ever available or I can not get the accomodations that I need.
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