QUEJAS de Tiempo Compartido en FIESTA AMERICANA VACATION CLUB

Mi estancia en Fiesta Americana tuvo demasiados altibajos. El cuarto tenía olor a encierro y el mobiliario se veía viejo. Pedí que revisaran el aire y tardaron más de lo razonable en atender.
La insistencia con sus promociones terminó siendo molesta. Aunque no presionaban, siempre lo mencionaban. Después de unos días, arruinó el descanso.

Fiesta Americana lucía bien por fuera, pero la experiencia fue irregular. La habitación tenía olor a humedad y el mobiliario mostraba desgaste. El personal era amable, pero la atención era lenta y poco coordinada. Varias solicitudes simples quedaron sin respuesta.
Además, casi siempre encontraban la manera de mencionar promociones. Aunque no insistieran abiertamente, sí era una presencia constante. Para descansar, no sirve estar rechazando ofertas todo el tiempo.

I’ve enjoyed this chain before, but this location really missed the mark. The room had a musty smell and the housekeeping felt inconsistent, one day spotless, the next barely touched. Asking for extra amenities took multiple attempts, and the explanations for delays never matched.
What wore me down most was how often casual chats were steered toward “special opportunities.” Even when I made it clear I wasn’t interested, the topic kept resurfacing. It took the spontaneity out of the trip.

La estancia en Fiesta Americana no fue mala, pero sí quedó lejos de lo que esperaba. El hotel se ve bien a primera vista, pero hay detalles que evidencian falta de mantenimiento. Pedí apoyo un par de veces para cosas básicas y tardaron más de lo razonable.
Además, casi cada conversación terminaba derivando en ofertas. Aunque no fuera agresivo, sí era constante y desgastante. Uno va a descansar, no a estar esquivando promociones todos los días.

I’ve stayed at other Fiesta Americana properties before and had good experiences, but this time things felt off. Service was polite but inconsistent, some requests were handled fast, others disappeared into the void. The room itself was okay, though definitely showing signs of age.
What bothered me the most was the way promotional talks were sprinkled into unrelated conversations. It softened the whole idea of a vacation when everything kept looping back to offers. By the last morning, I was avoiding certain staff just to prevent more pitches.

Fiesta Americana delivered a comfortable environment, but service follow-through was inconsistent. Requests were answered quickly but rarely resolved on the first attempt, which slowly chipped away at the experience.
What bothered us most were the surprise sales conversations disguised as casual chats. They interrupted meals, pool time, and even simple walks around the property. After a while, it created a sense of needing to stay alert instead of relaxed.

El hotel se ve bien, pero el servicio no siempre acompaña. Hay buena intención, pero poca continuidad en la atención.
Las interrupciones con ofertas terminan afectando el ambiente general.

Fiesta Americana gives a strong first impression, but follow-through is inconsistent. Requests were acknowledged politely, then delayed or forgotten. Over a few days, that starts to wear on you.
What really disrupted the stay was how promotional conversations were blended into regular service moments. It becomes harder to relax when there’s always a pitch waiting.

El hotel tiene buena presentación, pero falla en el seguimiento. Hay demasiadas interrupciones con ofertas y eso termina afectando la experiencia general.

Fiesta Americana looked polished, but service didn’t always keep up. Requests were acknowledged quickly, then forgotten. What really wore us down was how promotional talks were woven into casual moments, slowly pulling attention away from what should’ve been a relaxing stay.