QUEJAS de Tiempo Compartido en LEGENDARY / HARD ROCK

El hotel es llamativo, pero el trato no es parejo. Al rechazar las ofertas, la atención se volvió más distante. No fue una mala estancia, pero sí se sintió muy condicionada.

Legendary Hard Rock looks impressive at first glance, but the energy didn’t match the branding. Once we declined upgrades, interactions became noticeably shorter and colder. Nothing outright rude, just a sense that attention depends on how much extra you’re willing to spend, which leaves a strange aftertaste.

El hotel se ve bien, pero el trato cambia rápido cuando no aceptas las ofertas. Después de decir que no, la atención se volvió distante y poco personalizada. No fue una mala estancia, pero sí bastante impersonal.

Legendary Hard Rock looks polished on the surface, but the atmosphere didn’t feel particularly welcoming. Once we declined the suggested upgrades, interactions became noticeably colder. Service wasn’t terrible, just very mechanical, like everything followed a script. It left the impression that guest experience depends a lot on how interested you are in spending more.

En Hard Rock Vallarta, desde que llegamos nos abordaron con ofertas de membresía como si eso fuera lo más importante del resort. La comida no fue nada especial, la atención tardada, y en varios momentos sentimos que el personal estaba más interesado en vendernos algo que en que tuviéramos una buena estadía.

The heavy timeshare pressure overshadows everything else. Staff interrupted us multiple times during meals, at the beach, and even while we were trying to relax at the pool, pushing us to attend presentations. Service at restaurants was slow and disorganized, and we spent more time dodging sales pitches than enjoying our stay.

Legendary Hard Rock Riviera Maya looks impressive, but the heavy timeshare pressure overshadows everything else. Staff interrupted us multiple times during meals, at the beach, and even while we were trying to relax at the pool, pushing us to attend presentations. Service at restaurants was slow and disorganized, and we spent more time dodging sales pitches than enjoying our stay.

En Hard Rock Riviera Maya todo parecía más enfocado en ventas que en servicio. Nos abordaba personal cada rato para que fuéramos a su presentación de membresía, incluso cuando solo queríamos desayunar. Además, la comida era repetitiva y la atención bastante desatenta en varias áreas del resort.

Legendary Hard Rock Punta Cana looked amazing online, but in reality it felt like a timeshare convention with beaches. Right from check-in they tried to get us to “learn about membership perks,” and the sales pitches didn’t stop. Service at restaurants was slow, and the overall vibe was one of pressure, not relaxation.

Legendary Hard Rock looked flashy, but once you’re inside it starts feeling like a timeshare sales office. Pretty much from check-in they pushed their membership “opportunities,” even interrupting us while we were at the pool. The “member perks” they advertised never materialized — regular guests got as much priority as we did. We felt misled, and the vibe turned cold fast.