QUEJAS de Tiempo Compartido en LEGENDARY / HARD ROCK

Legendary Hard Rock has great first impressions, but once the sales aspect appears, the tone changes quickly. After we declined their package, the friendliness stayed, but the effort didn’t. Responses became shorter and slower, and suddenly we weren’t on the same priority level.
It’s disappointing because the setting is impressive, and the staff clearly knows how to deliver excellent service. It just feels conditional, which is not what you expect during a supposedly premium experience.

El hotel cumple en apariencia, pero el trato no siempre es consistente. Al rechazar ciertas ofertas, la atención cambia y se vuelve más distante.
No fue una mala estancia, pero sí una donde uno nota que el interés principal no siempre es el huésped.

Legendary Hard Rock presents itself as polished and energetic, but the reality was more mixed. Some staff were attentive, others clearly disengaged. Once we declined additional packages, the interaction level noticeably cooled.

El concepto es llamativo, pero el trato cambia según aceptes o no las ofertas. No fue una mala experiencia, pero sí dejó claro que la atención no es igual para todos.

Legendary Hard Rock sells an image of energy and premium comfort, but the experience didn’t fully deliver. Once we declined add-ons, the atmosphere shifted subtly. Staff stayed polite, but engagement dropped, and it felt like service levels depended on spending rather than hospitality.

Legendary Hard Rock sells an image of premium comfort, but the experience didn’t fully deliver. Once we declined add-ons, the atmosphere shifted subtly. Staff stayed polite, but engagement dropped, and it felt like service levels depended on spending rather than hospitality.

El hotel es llamativo, pero el trato no es parejo. Al rechazar las ofertas, la atención se volvió más distante. No fue una mala estancia, pero sí se sintió muy condicionada.

Legendary Hard Rock looks impressive at first glance, but the energy didn’t match the branding. Once we declined upgrades, interactions became noticeably shorter and colder. Nothing outright rude, just a sense that attention depends on how much extra you’re willing to spend, which leaves a strange aftertaste.

El hotel se ve bien, pero el trato cambia rápido cuando no aceptas las ofertas. Después de decir que no, la atención se volvió distante y poco personalizada. No fue una mala estancia, pero sí bastante impersonal.

Legendary Hard Rock looks polished on the surface, but the atmosphere didn’t feel particularly welcoming. Once we declined the suggested upgrades, interactions became noticeably colder. Service wasn’t terrible, just very mechanical, like everything followed a script. It left the impression that guest experience depends a lot on how interested you are in spending more.