QUEJAS de Tiempo Compartido en EL CID RESORTS
El Cid Resorts, El Cid Vacations Club, El Cid Moro, El Cid Castilla, El Cid Marina, El Cid Cozum

- Razón social
- El Cid Vacation Club S.A. de C.V.
- Localización
- Mazatlan, Cancun, Cozumel.
- Agencias de cobro
- Resort Communications, Inc (RECO), San Diego CA; Textron Financial Corporation
- Compañías de Renta
- Phoenix Vacation Property Management, Platinum Exchange Services Corp.
- Representantes
- Rui Veloso, Jesus Osuna, Benjamin Goon, Enrique Huerta, Luis Felipe Rodriguez, Olivia Avila Rojas
Quejas comunes:
- Los vendedores ofrecen a los clientes falsas promesas de descuentos en tarifas aéreas, cruceros, alquiler de coches etc
- Los vendedores afirman que los puntos tienen más valor de lo que realmente tienen con fines de intercambio.
- Los clientes se envían el contrato completo en un CD a su domicilio. Ellos no reciben una copia completa para revisar y decidir si desean o no de cancelar dentro del período de rescisión cinco días permitidos por la ley mexicana.
- Los vendedores ofrecen para revender el tiempo compartido antiguo o la entregue o intercambie para que el cliente sólo es responsable de las cuotas de mantenimiento para el nuevo tiempo compartido. Esto nunca sucede.
El Cid Resorts Mazatlán
sin costo al
01 800 716 98 00
Directo:
011-52-(669)-913-3333.
Hotel Marina El Cid Spa & Beach Resort
Quintana Roo
sin costo al
01 800 003 62 92
Directo:
011 52 (998) 872 8999
El Cid la Ceiba Hotel de Playa
llame sin costo al
01 800 670 32 77
Directo:
011-52 (987) 872 08 44
Compramos una membresia con el cid vacation club, a cambio ellos nos prometieron tomar nuestro otro tiempo compartido en Sedona, Arizona. Nuestro vendedor nos dijo que lo vendería en un tiempo aproximado no mayor a 90 días y que con ese dinero podríamos pagar nuestra membresia con ellos. Por supuesto el tiempo ya excede a los 90 días y no han vendido nuestra membresia.
I am trying to cancel my timeshare with El Cid Vacation Club. After reviewing the contract, we decided that we did not want to keep the timeshare. We are within our 5 days rescission period but we don’t want to have problems to cancel our contract. We require your services and my husband has sent you an email already with all our information.
I have ready alot of the comentarios on your site from other timeshare owners with regards to the El Cid Towers/El Moro Beach timeshare.
I have experienced pretty much exactly what all of the others are stating have been their experiences.
I bought a timeshare with them through the Holiday Group off the internet located in the US (I am in Canada). I paid $1800 for this contract and I used it for the first time in Feb/10. 1bdrm, huge place, absolutely loved it, 8 yrs, $680 maintenance.
I am currently in the process of buying another timeshare at the Inn at Mazatlan for a $1 from ebay. I stayed in this resort with family members last yr. This account is to last till 2039 and $372 maintenance.
I have to say I absolutely LOVE Mazatlan and the Mexican culture, and I would love to actually own a house down there in one of their gated communities.
However, when I was staying at the El Cid, I went to a timeshare presentation and "hooked on" to my aunt/uncles timeshare at "deeply" discounted prices. My timeshare, for which I thought I was getting another 1bdrm as the one I stayed in turns out it is for 110,000 points. I went to book it, now for the last month - to no avail, and alot of runaround. The only thing I supposedly qualify for is 95,000 points with 15,000 extra points. They said they would take my 8yr contract from previous deal and roll into this one to have given me the better deal. I finally actually managed to find this one, but deal only with front reception. In some ways from them not being able to acquire it makes me feel as tho this may be my only saving grace tho I havent actually tried to book it yet, but have booked being in Mazatlan again this yr for another 3 wks in Feb.
Anyways, this 15yr contract cost me 17k, paid around 5k down, and a loan in San Diego contacting me with payments for the other 12k. Their interest rate is thru the roof, and they keep losing my payments and tacking on 10% of the total each month as a late charge. I supposedly have an RCI account but they keep transferring me to different units which say they are all El Cid but no one knows what the other is doing. I thought ok I will just live with the screwup and sell the extra points, one of the main reasons why I got involved. Uh-yea, the extra points cant be sold. I was also told I could sell these points back to them for actual REAL real estate they owned I could buy from them to build a house on to live there, a place of my own, and another reason why I bought the timeshare. I also wanted to borrow points from future yrs to make up to a 1bdrm. Cant do this either, well sort of..for a price. Was told I could use all 15yrs in 1yr if I wanted. Nope, cant do that either. None of this has turned out to be true.
Now reading all of this I have a few concerns...I plan to keep the 8yr contract and the new one I will acquire in the next month from the Inn at Mazatlan. How will going through this affect my ability to re-enter Mexico, or Mazatlan in general? Ive heard a few horror stories of being approached by Mexican officials threatening you to leave their country or bodily harm when rescinding on a contract such as this. If I want to use my 8yr contract but only want out of the one 15 yr 17k one, how will this affect my ability to stay in their resort in the future, or any other resort for that matter? How much do you charge if you are able to cancel the contract?
My family has been staying at and going to Mazatlan at the Inn at Mazatlan for the last 28yrs and the Pueblo for the last 19yrs with no problems. I plan to keep going there over and over again with my family. I love the city and the country and being only mid-30's I have alot of yrs left I'd like to go there and not be afraid of some sort of harm or retribution.
Can I have a little more reassurance on this one? And, how would this procedure be handled favorably? I am not interested in making any enemies in a foreign country I plan to return to.
Thanks,
Duane
My timeshare at el cid was a scam and I want to cancel it, I´m not able to sell it and I don’t have enough money to pay for it, I spent a lot of money listing my property for sale, but it didn´t work. Now we are having difficult times and we can’t pay the membership. I emailed several times the resort and they didn’t help me either. I would like to know if you can do anything to help me?
I called Profeco because we were scammed by El cid, but we were on our 6th day after we bought the property. They told us that we should have read the contract before we signed it and that they can do nothing because we are out of our 5 days cancellation and we do not have evidence to prove that we were scammed. I´m starting to think that El cid and Profeco work together.
Tengo como 3 semanas intentando contactar a el cid para que me cancele mi membresia y no me han contestado, he leído comentarios en internet no muy buenos y me encuentro asustada, me gustaría saber si alguien ha logrado contactarlos y de ser así como les fue.
What can I do if I signed a contract with El Cid vacation club, and the information that they told me was false? They told me that with my points I would have a better room, but when I check the information on the website that the seller provided me, I noticed that with the points I purchased I cannot book the type of room that they told me that I would have. I´m not interested in investing more money to get that kind of room and now I do not want the membership because it doesn´t offer what I was promised.
I would like to know what can I do to get rid of my timeshare if I´m out of my five days of cancellation period. I was scammed by the sales person from El cid. He made usbelieve that he was a good person, and so we decided to buy a membership from him. Now that we know what he did, we feel completely foolish, how could he dothis to us? He stole a lot of money from us, and they continue stealing from us with the maintenance fees.Royal elite
Hola, mi nombre es Manuel y estoy buscando ayuda porque tengo problemas para cancelar mi contrato con El cid, el día de la presentación me dijeron infinidad de mentiras y ahora no nos quieren dar nada de lo que nos platicaron, porque dicen que en el contrato no tiene nada de lo que yo les estoy pidiendo, me trataron muuuy mal el dìa que les hable por teléfono y me dieron a entender que por tonto me fregaron.
I have owned timeshare at El Cid Resorts for many years. Some of it has been good, but recently I increased my points usage with the promise of renting several weeks a year for $7,000.00 US Dls a week. It was a lie, the company they were registering my weeks with never recieved the forms or fee to register it with them. Now if I want to register my weeks for rental the Phoneix Travel Co. wants about a $650.00 US Dls in fees paid up front. I think I would never recieve any rental income. Recently a new, (I believe scam) has come about. I was contacted by a consultant company, R D Consultants, a Mr. Hawkes wishing to buy my timeshare contract at El Cid Resorts. 830,000 points for $79,000.00 US Dls. The catch is you need to use their designated time share company. "Mexcrow Title" in Mexico City. The contract would require me to place in escrow $1,900.00 US Dls for Documentation preperation fees. My reserch failed to really find that there really existed such a title company. Hope that El Cid Resorts isn't apart of this new scam.
Su teléfono y correo electrónico no serán publicados.
Los campos marcados con * son obligatorios.