QUEJAS de Tiempo Compartido en EL CID RESORTS
El Cid Resorts, El Cid Vacations Club, El Cid Moro, El Cid Castilla, El Cid Marina, El Cid Cozum

- Razón social
- El Cid Vacation Club S.A. de C.V.
- Localización
- Mazatlan, Cancun, Cozumel.
- Agencias de cobro
- Resort Communications, Inc (RECO), San Diego CA; Textron Financial Corporation
- Compañías de Renta
- Phoenix Vacation Property Management, Platinum Exchange Services Corp.
- Representantes
- Rui Veloso, Jesus Osuna, Benjamin Goon, Enrique Huerta, Luis Felipe Rodriguez, Olivia Avila Rojas
Quejas comunes:
- Los vendedores ofrecen a los clientes falsas promesas de descuentos en tarifas aéreas, cruceros, alquiler de coches etc
- Los vendedores afirman que los puntos tienen más valor de lo que realmente tienen con fines de intercambio.
- Los clientes se envían el contrato completo en un CD a su domicilio. Ellos no reciben una copia completa para revisar y decidir si desean o no de cancelar dentro del período de rescisión cinco días permitidos por la ley mexicana.
- Los vendedores ofrecen para revender el tiempo compartido antiguo o la entregue o intercambie para que el cliente sólo es responsable de las cuotas de mantenimiento para el nuevo tiempo compartido. Esto nunca sucede.
El Cid Resorts Mazatlán
sin costo al
01 800 716 98 00
Directo:
011-52-(669)-913-3333.
Hotel Marina El Cid Spa & Beach Resort
Quintana Roo
sin costo al
01 800 003 62 92
Directo:
011 52 (998) 872 8999
El Cid la Ceiba Hotel de Playa
llame sin costo al
01 800 670 32 77
Directo:
011-52 (987) 872 08 44
I purchased a timeshare from El Cid La Ceiba , in Cozumel MX. It took place on June, 2005. I first dealt with, the Owners Advocate who turned it over to My consumer Activist. It has been sitting with these people for years , and I cannot get anything done on my behalf. I never paid a penny on this share, and have an unusual story to tell on my behalf. I recently tried contacting the owners advocate just to find out that they filed for bankrupcy so there is no way to get my $999 paid to them. Is there anything you could help me to resolve this? It has affected my credit, and also my job searches, they also look at credit reports when applying for work. I have the affidavid, and paperwork you could read to get an Idea . I paid the Owners Advocate , a cost of $1000.00 in the beginning , and they still cannot tell me what I paid for. I am very dissapointed in these two organizations. Now, I see that they have a new website called Taking On Timeshare and looks identically to the webpage the owners advocate used to have.
My husband and I just returned from a trip to Mazatlan and we were scammed into buying a timeshare in El Cid resort. Our timeshare presenter told us that they offered a special package for people like us. We could rent out our points each year for a minimum of $5,000. He promised that by renting out our points we would have absolutely no out of pocket costs for 5 years. At the end of 5 years, we would have a timeshare that was mostly paid off, with no cost to us. That was when they asked for a credit card, just to check if we were qualified for the wonderful deal that they were offering us. They returned with a credit line that they opened in our name, that would cover the $7,900 dollar deposit.
When we returned home we found out that everything the presenter promised was a lie.
When my wife and I were suckered into the purchase of the timeshare at El Cid at Porto Morales, we were under the impression it was a "Vacation Club". Nowhere in the contract does it claim to be a timeshare. We put down a deposit of over $9,000 and paid the first year maintenance fees-$800.00. We were told they would sell our paid off timeshare in Las Vegas as a token of their appreciation for signing with them. I still have that timeshare and they did NOTHING to try to sell it. I make maintenance payments yearly but they claim I am to make monthly maintenance fees. The contract clearly states that I am to make annual maintenance fees. They now allege that I am behind on Maintenance fees. For January and February. I get letters stating this and I refuse to pay because I paid by check the last time and told my credit card company not to pay them when they use my credit card. They have used my credit card without my authorization. They claim that they sent me a refund and to check with my bank. I did and I could not find a refund check. They botched their records. When they starting harassing me about payment-sending emails and letters, that is when I had enough. They breached the contract and I want out.
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