QUEJAS de Tiempo Compartido en SUNSET GROUP
Sunset Fisherman, Sunset Lagoon, Sunset Yacht Club, Hacienda Tres Rios, Sunset World

- Razón social
- Royal Fisherman's SA de CV, Promotora Sunset Beach Clubs, S.A. de C.V.
- Localización
- Cancún
- Agencias de cobro
- PROMOTORA SUNSET BEACH CLUBS, S.A. DE C.V, PO BOX in Miami, FL
- Compañías de Renta
- Resorts International Marketing Corp.
- Representantes
- Adolfo Barreiro Ramirez, Ricardo Figveroa, Marco Olivera, Cynthia Vega, Rodrigo Gallardo, Lissette Carrillo, Adriana Lecuona
Quejas comunes de una membresia o tiempo compartido en Sunset:
- El vendedor promete volver a comprar el tiempo compartido a un mejor precio si el cliente decide que ya no quiere usarlo.
- El vendedor promete al socio que con su membresia de Sunset Group/Sunset World puede alquilar sus semanas por más de 4 veces el precio de la cuota de mantenimiento. Pueden optar por usar algunas semanas y alquilar otras para tener vacaciones gratis, o alquilarlas todas para poder pagar su membresía más rápido. Los clientes son remitidos a una empresa de alquiler que les cobra una tarifa de cotización para comercializar la propiedad y no alquila ninguna semana.
- En la presentación afirman que el todo incluido es solo para semanas corporativas, y para semanas regulares pueden elegir si pagar o no el todo incluido. En realidad, todo incluido es obligatorio para el uso en todas sus ubicaciones en Cancún.
Servicio al cliente
USA & Canada: 1-866-377-4890
Mexico: 01-800-262-9648
Reservaciones
Solo Miembros
USA & Canada: 1-800-961-5089
Mexico: 01-800-262-9648
No miembros
USA & Canada: 1 800 494 9173
Mexico: 01 800 262 9268
Cobranza
USA & Canada: 1-800-906-4396
Mexico: 01-800-262-8964

I purchased membership in the Sunset Lagoon I was told that it is a good financial investment; that I can make a lot of money by renting it out; that I can easily resell it and even make a profit on it, I paid $7,000USD . However, it seems from your site that Sunset are not good at complying with the promises.
Firmamos un contrato con Promotora Sunset Club Beach Clubs Aun no hacemos uso del servicio que supuestamente compramos y ya hemos pagado casi 80 mil pesos, no queremos seguir pagando, queremos cancelar, en el contrato dice que no nos devolveran nada. que podemos hacer?
Hi, this time share is from sunset beach in Mexico. My parents bought this in January ,2011. after reciving the contract we find out that the contract they sign isnot he same at all. they take advantage of my parents and we are looking the cancellation of the contract.
I need to stop a memebership from runing my credit, for a timeshare at Club Lagoon. I have completly paid them over $18,000.00 and they still want more for something that I do not use.
I have a timeshare with Royal Fisherman's that was coerced into buying and cannot afford to keep. I need to know what my rights are.
2 weeks ago I bought a timeshare at the sunset beach pubelo bonito los cabos- I bought a jounior suite for a 11,000 $.I paid 7000$ and they suppose to charge me for another 4000$ in april 19.through my visa card.I know realise that there where many lies and i want to cancell it.
I own sunset timeshare since 2003, Paid in full, Maint fe's has raised to $1,300 a year. I have not paid and efuse to pay the these fee's, I own 3 yers and want to get out!.
We purchased our timeshare in October, 15, 2009 and we tried to cancel two days after we purchased, not because we felt scammed at this point, but we had thought it over and decided that we couldn't really afford it and that it wasn't in line with our vacation goals. Between a bit too much to drink and a long day and being excited, we had signed on. When we tried to cancel, we were told we had waived our right to cancel because we accepted the special price they had given us. By the time we returned to USA, we were out of our five days and I hadn't found info on Profeco, just some bad reviews about Sunset, but then I also found some good reviews, so we decided to make the best of it and hold out for one year until they would buy it back. I didn't think we were outright scammed until recently, when we were looking at our option to sell back to the resort after one year and noticed that it doesn't state they have to buy it back from us.
The sales presentation instead of 2 hours took 5 hours or untill you cave in and purchase. Also on the membership purchase agreement on page 6 % 6 there is no signature for Promotora Sunset Beach Clubs S.A. DE C.V.. 4 signatures required but there is only 3. Making the contract non binding. Credit are theft on credit card to be used for monthly payments. The bank close the account because some one from Sunset tried to use it to make purchases. They are always trying to add extra charges that are not in the contract.
My wife and I were duped into buying a timeshare during our trip to Mexico. The sales guy at sunset told us that the timeshare was exchangeable anywhere in the world. This turned out to be a lie, as it was only good at their resort. When I tried to get our money back, they flatly refused. After nearly a year of countless emails and phone calls, they finally offered to give us a timeshare taken in on trade from Club Regina Cancún (Raintree Vacation Club). We didn't want another timeshare at that point, but since this one was exchangeable and it was the only option we had, we grudgingly accepted. We have never once stayed in our home resort, and have found that exchanging requires planning your vacation at least a year in advance. Even then, it's nearly impossible to get the resort you want. All the while, our maintenance fees have continued to climb through the roof, and then Raintree has the audacity to charge a "special assessment" this past year. We asked if we could give our week back, but of course they said that wasn't possible.
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