QUEJAS de Tiempo Compartido en MAYAN PALACE

Quiero vender mi tiempo compartido está totalmente pagado tengo seis semanas al año todo el año excepto la semana de "semana santa" y la que cae en navidad me pudieran orientar?

I wish we had found this website before we made a purchase -- but, once they put the hard sell on, you don't have time to think! We took what was supposed to be a quick tour of the Grand Bliss in Neuvo Vallarta. Because we had our kids with us, our salesman spent a lot of time pointing out the pools, lazy river and other nice amenities. Then we were shown a Jr. Suite -- separate bedroom, living room and kitchenette. We liked what we saw, but couldn't spend anything like the $$ they were asking. Then the second salesperson came in with a much cheaper option that was one building over at the Mayan Palace (small wave of the hand) and 1/10th of the price. We were assured that everything else was the same -- because we found it hard to believe that we could spend so much less for the same lovely accommodations and amenities. We were told it was a resell and they rarely have any but they had "grabbed" it for us -- and weren't we lucky. The salespeople then launched into detailed drawings of how our suite would be a "marketing" suite that they would buy back from us ever year and in only 2 years we would make our money back. We asked lots of questions and were given lots of assurances. What we didn't do was read the find print of ALL of the contracts. After it seemed all settled, my husband took the kids back to our hotel while I finalized. AFTER HE LEFT. I signed papers that did not in any way correspond to the previous 5 hours of sale.

It was not until 6 months later when we tried to make a reservation that we found out what we had actually bought. A hotel room at the Mayan Palace which does NOT allow access to any of the Grand Mayan amenities. Even after we looked over our contract, we couldn't figure out what had gone wrong. It was only after repeated emails with the customer support that they showed us the single line item that I signed that mentions the pools are not shared. And, our separate bedroom/living room kitchenette are being remodeled so we therefore only qualify for a hotel room until they are done -- with no end date in sight.

To be fair, the Mayan Palace customer support did trade emails with me and offer to upgrade our contract for additional $$ and they offered us a TWO DAY pass to the Grand Bliss pools (keeping in mind we purchased 2 weeks for the next 100 years). All we want is our money back at this point.

Mayan Palace used obvious bait and switch tactics on us, promised us resell ability that clearly isn't going to happen and have only offered minimal and/or unusable solutions for high $$. STAY AWAY!!

Tengo desde hace 20 años un tiempo llamado suite Acapulco con Gold Crown Elite, a los 5 años adquirí una Master Roomara hacer la unión a una Master Suite, todo iba bien hasta que empezaron a acostarnos para que adquiriéramos una suite Gran Mayan, caí en sus redes y di en 2004 un anticipo de 150,000 cancelando en la siguiente semana y por supuesto no me regresaron nada sólo una pluma y la carpeta de lo que iba a ser el contrato, (nada absolutamente) en aquel entonces el Gold Crown Elite era muy cotizado porque tengo derechos extras ya que compramos cuando el desarrollo era solo un proyecto.
Ahora hice una reservación para Nuevo Vallarta y en lugar de mi Master Suite (uniendo las dos) me dieron 3 habitaciones sencillas y posterior realice una reserva para mi suite Acapulco en Nuevo Vallarta también y cuando llegamos todo fue un caos,
Haces cola de una hora para que te digan a donde te toca, te tienes que subir a un carro para llegar y a partir de ahí eres sus prisioneros, ya que de nuevo me querían cambiar mi suite con cocinera por una habitación en el grand mayan que supuestamente incluía desayuno gratis ...lo que no dicen es que los precios en restaurante son altísimos, gastas cerca de 2000 pesos por dos adultos y un niño en sólo una comida de lo más sencillo.
No accediésemos y trataron de convencernos con mentiras, avisamos que no queríamos ninguna llamada de acoso en la habitación, pero todo es discriminatorio ya que mi nieto quiso usar lo que por derecho nos tocaba (juegos acuáticos) y nos sacaron de las instalaciones.
Estamos muy molestos porque ahora resulta que mi suites son sólo para Acapulco y que el Gold Crown Elite ya no vale porque eso era Vidafel.
Quiero saber si Ustedes pueden ayudarme a hacer que estos tipos me validen lo que tenemos aunque ya mi deseo es vender los dos pero no se qué hacer.
Por su ayuda y atención mil gracias

Tengo desde hace 20 años un tiempo llamado suite Acapulco con Gold Crown Elite, a los 5 años adquirí una Master Roomara hacer la unión a una Master Suite, todo iba bien hasta que empezaron a acostarnos para que adquiriéramos una suite Gran Mayan, caí en sus redes y di en 2004 un anticipo de 150,000 cancelando en la siguiente semana y por supuesto no me regresaron nada sólo una pluma y la carpeta de lo que iba a ser el contrato, (nada absolutamente) en aquel entonces el Gold Crown Elite era muy cotizado porque tengo derechos extras ya que compramos cuando el desarrollo era solo un proyecto.
Ahora hice una reservación para Nuevo Vallarta y en lugar de mi Master Suite (uniendo las dos) me dieron 3 habitaciones sencillas y posterior realice una reserva para mi suite Acapulco en Nuevo Vallarta también y cuando llegamos todo fue un caos,
Haces cola de una hora para que te digan a donde te toca, te tienes que subir a un carro para llegar y a partir de ahí eres sus prisioneros, ya que de nuevo me querían cambiar mi suite con cocinera por una habitación en el grand mayan que supuestamente incluía desayuno gratis ...lo que no dicen es que los precios en restaurante son altísimos, gastas cerca de 2000 pesos por dos adultos y un niño en sólo una comida de lo más sencillo.
No accediésemos y trataron de convencernos con mentiras, avisamos que no queríamos ninguna llamada de acoso en la habitación, pero todo es discriminatorio ya que mi nieto quiso usar lo que por derecho nos tocaba (juegos acuáticos) y nos sacaron de las instalaciones.
Estamos muy molestos porque ahora resulta que mi suites son sólo para Acapulco y que el Gold Crown Elite ya no vale porque eso era Vidafel.
Quiero saber si Ustedes pueden ayudarme a hacer que estos tipos me validen lo que tenemos aunque ya mi deseo es vender los dos pero no se qué hacer.
Por su ayuda y atención mil gracias

My husband and I made the mistake of purchasing a timeshare at mayan palace and were led to believe we were purchasing the grand bliss in riviera maya. We were shown the room model for the grand bliss as well but were told the resort was under construction so would be named at another resort in Nuevo Vallarta. Not knowing there difference between the bliss and grand bliss we didn't notice on the contract it was for the bliss in Nuevo Vallarta which is not even built. We only found this out after trying to book a week in the fall and told we were not eligible for grand bliss. We already paid in full but now want to know our rights to cancel. We spent an entire day of our vacation to hear nothing but lies and no one indicated we had 5 days to rescind.

We were also duped by the claims of an incredible return on our investment (far better than the stock market) and the opportunity to transfer our first timeshare to get rid of that liability. We went to the Grand Mayan in Riviera Maya, but ended up with a contract saying we own a place at The Bliss Regency in Nuevo Vallarta, which cannot be found anywhere on the internet or even on their The Bliss Resorts or Vida Vacations websites. Now we have 2 timeshares that we can't get rid of. So many misrepresentations! We want to try to cancel this contract with The Bliss before we have to throw away any more $$. If anyone would please share their first hand experience with MTS, please contact me directly [E-mail]

Those FRAUDULENT BASTARDS should burn in hell!

I must say. I will never go back to Mexico; they have timeshare salespeople in the resorts. There is no safe place.

if I wouldn’t be so broke due to the money I have gave to Mayan Palace, I would take legal action against them.

Their timeshare is so bad that they must lie in order to sell it! Although once they realized you are mad enough to take action against them due to their fraudulent and unscrupulous sales strategies, they make silly offers to calm you down. It’s stupid the way they conduct business