QUEJAS de Tiempo Compartido en MAYAN PALACE
Sea Garden Hotels, Mayan Palace Beach & Golf Resorts, The Grand Mayan, The Bliss resorts, the Grand Bliss Resorts, Mayan Island Real State, Vidanta
- Razón social
- Comercializadora y Servicio de Turismo S.A. de C.V.; Desarrollo, Marina Vallarta S.A.d
- Localización
- Cancun, Acapulco, Puerto Vallarta, Mazatlan, Cabo, Puerto Peñasco (Rocky Point)
- Agencias de cobro
- Summit Opportunities, LLC, Houston, TX
- Compañías de Renta
- Global Golf Connections, Continental Connections, Global Marketing Systems, Alliance Integrated Marketing Systems (AIMS), My Vacation Brokers, Imperial Property Management, Destinations International, Embassy Vacation Pro
Quejas Comunes:
- El vendedor podriá reclamar que se puede vender tiempo compartido anterior del cliente por una gran suma de dinero y la compra del tiempo compartido Maya será regulado por la presente reventa.
- Vendedor ofrece un intercambio de capital o el comercio en el programa.
- El vendedor le dice que van a alquilar su semana Maya para un gran beneficio y emitir un cheque al cliente dentro de unos meses para que puedan pagar el tiempo compartido con los ingresos de alquiler.
- Muchos clientes se han quejado de que cuando van a cancelar en el plazo de 5 días, les dicen que su depósito no es reembolsable, y entonces se convenció al cliente de una rebaja.
Acapulco
Phone: +52 (744) 469.60.03
Fax: +52 (744) 469.60.50
Los Cabos
Phone: +52 (624) 163 - 4003
Fax: +52 (624) 163 – 4050
Nuevo Vallarta
Phone: +52 (322) 226- 4003
Fax: +52 (322) 226 – 4066
Riviera Maya
Phone: +52 (984) 206.40.03
Fax: +52 (984) 206.40.50
I signed a contract on 9/6 to purchase a timeshare at grand mayan. I returned to their office on 9/8 asking to rescind my contract and again was convinced that in order to sell my existing timeshares I can do it by buying this new one. Since the contract was amended w/new pricing, does this qualify as a new contract? I contacted grand mayan on 9/13 (exactly 5 days from the amendment date) and was told that I could cancel the new contract but would be accountable for the 9/6 contract. Is this true? has this new amended contract cancels the existing 9/6?
Our issue is with Mayan Palace in Mazatlan. Our purchase was contingent on trading three of our owned timeshares. The sales staff claimed to have arranged sale of our timeshares at the guaranteed price of $28,000. We were given a USA phone number and address to mail our deeds upon returning home. We were told this was a "done deal." However, upon contacting these people, we learned that they knew nothing of us or any sales agreement by Mayan Palace.
We were unable to get our contract cancelled, or our down payment of $10,990 returned. Our contract was signed on February, 2008. Extensive communication ensued over many months, including a statement showing a balance due of $20,410. Mayan made various offers, all of which required additional money from us. We have not sent any more money. Our research and experience left us feeling scammed.
Visited Mayan Palace resort in late August 2009. Went to an "owner's" presentation on 8/23. We bought at Mayan Palace based on misleading and dishonest information, we were blatantly lied to. Here is a list of what we were promised and are discovering are lies:
--Guaranteed sale of our American timeshare through AIMS --Guaranteed rental and rental income of Mayan Palace units at inflated prices --Promised that purchase and rental is a great investment that could "be profitable:.
--Promised 15 extra weeks to use over 25 years --Not told of 5 day rescind period --Conflicting and confusing information regarding how to rent/exchange weeks.
Upon return to the US and subsequent internet searches, we discovered that many people have been scammed and lied to by Grupo Mayan.
We put a deposit of $8400 on an AMEX card. The balance of $15700. has been billed and is due on 10/23/09. We would like our deposit refunded and our contract canceled.
2004 we purchased a time share at mayan palace in cabo however the unit was never built we are out 35000 dollars and we can never get into the grand mayan in cabo
my wife and myself scammed by the grand mayan,riviera maya in sept.14 2004 they said we were going to recieve monies back never did it was take our money never gave us anything.
We were defrauded by the Grupo Mayan in Puerto Vallarta/Nuevo Vallarta last year. We were promised all the same things they promise everyone else. We tried to cancel our contract upon our return to Texas, but instead they offered to exchange our purchase for a smaller unit for less money. We have paid them in full, but are still sick from the whole experience and do not even want to have anything to do with them. Is it too late for recourse? Do they ever buy back their time shares with a total refund? Can we recover the $18,000 we spent on this scam?
Mayan Palace Timeshare. I wrote email within 5 day window to cancel and saved copy of email. I notified my Credit Card company. Mastercard also.
We signed an agreement with Royal Holidays Club at the Park Royal Piramides in Cancun in August 2009. When we returned to the UK we tried to cancel straight away but didn't realise Mexico only had a
5 day cooling off period (not mentioned by salesman) We were 1 day out. I have tried to ask to cancel but no luck. We were promised numerous things such as free criuses, discount air travel, unlimited 5 year holidays to Mexico and others. We have paid 1 payment and will be paying for 5 years for things we can't use.
It was in Puerto Vallarta, Mayan Palace...2004. Thought I was savvy to high pressure but those sales people with the big smiles, the coersion, the hours of promises of yearly rental income...yes, I bought. Might as well burn $13,000 in a fire. Now, it's five years...maintainance fee has gone up to $561.27. They want that amount for renovations and two months later, the same amount for the yearly fee. I'm now divorced, live on the east coast. Flights are about $800 to get there...I really cannot afford manditory vacations. They should be a joy not an obligation. Don't quite know what to do. Gave $400 to Vacation Register to sell my unit...that was a year ago with nothing to show. I WAS STUPID.
I think everyone should just quite paying the maintenance fees.
What can they do?
Su teléfono y correo electrónico no serán publicados.
Los campos marcados con * son obligatorios.