QUEJAS de Tiempo Compartido en MAYAN PALACE

I just got back home from Cancun,   my husband and I bought a timeshare at mayan palace, they accorded with us that they will trade in our 2 timeshare one in Orlando and another one in Hawaii for $35,000 those timeshares are paid in full but the seller told us that the membership we  were buying was more expensive so we made a down payment for $17,000 and also they took our 2  timeshares. They told us that the resale of our timeshare it will not take  more than 6 months and until now it´s been almost 9 months and we have no heard anything  about it.

A few months ago I purchased a membership at Mayan palace they promised  me to sell my  Hawaii timeshare within  6 months, when I called them , they  told me ridiculous excuses about  why they didn´t  sell my timeshare, I´m very angry and I just want get rid of this timeshare before they get more money from me.

I was assured that my membership at Hawaii it would be sell for $24,000.It has expire the period of time that they told me that my property would be sold, I have sent many emails to Resort management, but the only response was that they are not responsible for the selling of my membership, and that I need to check  my paperwork if I signed a contract with another company  because they don´t do resale’s  but I clearly remember that they never told me that. I am very confused and disturbed with this situation.

Mi esposo y yo también fuimos víctimas y compramos un tiempo compartido. Nosotros compramos en Junio y empezamos a tener sospechas hasta que volvimos a nuestra casa, eso ya era muy tarde para cancelar dentro de los 5 días. No encontramos establecido en nuestro contrato todo lo que nos prometieron, por lo tanto ninguna de las ofertas que nos hicieron es real.

Firme un contrato con mayan palace por un tiempo compartido, pero me han dado muy mal servicio, quedaron de enviarme un paquete por correo y aun no  me llega nada, he estado hablando al resort y me han tratado de una manera muy grosera, después de muchas llamadas y correos electrónicos me canse y les dije que mejor quería cancelar la compra y me dijeron que no podía,  como no pensaba seguir pagándoles porque me hicieron enojar mucho, cancele mi tarjeta de crédito, yo se que ellos pueden afectar aun así mi crédito, así que estoy viendo los medios para solucionarlo sin tener que pagarles un peso.

Mi hermana y yo invertimos en una membresia en Mayan Palace Cancún,   el vendedor nos dijo que nuestra otra membresia que tenemos en USA iba a ser tomada por $20, 000 US y se le abonaría a nuestra cuenta, pero al parecer no es cierto esto nos tiene muy preocupadas, tenemos miedo que se trate de un fraude y tengamos que pagar más de lo que se nos dijo.

My wife and I purchased a Mayan Palace timeshare in 2000 in Cancun. I am very much a fiscal conservative. I almost never spend money unless I’m convinced that there is a need. We went into the timeshare presentation open but skeptical. As the minutes turned into hours there were several times when we said that we weren’t interested. Each time we said that we weren’t going to buy a new person (we were told that they were mangers) was brought into the conversation. Finally, after an all day marathon session we were convinced to purchase. The deciding factor was that the final guy who was brought in to make the sale told us that we wouldn’t have any problem renting the timeshare for two to three times the value of the maintenance fee every year. In the back of my mind I was wondering why Mayan Palace was putting so much pressure on me to purchase when they could be renting the room for that price as well. In my head I was thinking that they simply wanted the up front $12,000. As the salesman presented things, I was thinking that I could rent it out most years and occasionally we could use it. As presented to us, it would have been foolish not to purchase since it was a given that we would make money renting it. Well, as you no doubt know, all of this was a lie. We were able to rent it out once for less than the maintenance fee. To make matters worse, no one wants to purchase the thing. In fact, I have it listed on Timeshares Only for free and no one will take it. We’ve not only paid the maintenance fees but also we’ve used, as indicated above, Timeshares Only and one other company. More money spent with no positive results. All this to say, if you can help us get rid of the thing without spending more money, we’d be very grateful. We paid $2,800 at the initial meeting and $7,000 after we returned home. We have biennial use that started in 2001. There is also what they call a Vacation Fair week on the odd years. We can use the room if we pay the maintenance fee but we don’t have to pay unless we use it. Our contract runs for 30 years. Our unit has one bedroom and one bath and sleeps four.

I purchased 3 weeks at Mayan Palace Cancun in 2008, with rental agreement that never happened.

Tried in March to have reservations For January 17 in Grand Luxxe which we had just purchased last year and they told me that only a room was available. We had purchased one week for a bedroom with a kitchen and another week with one bedroom. Today they told me that we would not receive any of the benefits .

 I made a terrible mistake in 2008 by allowing myself to be conned into purchasing membership in Mayan Palace. The saleman told us many things that turned out to be untrue.