QUEJAS de Tiempo Compartido en MAYAN PALACE
Sea Garden Hotels, Mayan Palace Beach & Golf Resorts, The Grand Mayan, The Bliss resorts, the Grand Bliss Resorts, Mayan Island Real State, Vidanta
- Razón social
- Comercializadora y Servicio de Turismo S.A. de C.V.; Desarrollo, Marina Vallarta S.A.d
- Localización
- Cancun, Acapulco, Puerto Vallarta, Mazatlan, Cabo, Puerto Peñasco (Rocky Point)
- Agencias de cobro
- Summit Opportunities, LLC, Houston, TX
- Compañías de Renta
- Global Golf Connections, Continental Connections, Global Marketing Systems, Alliance Integrated Marketing Systems (AIMS), My Vacation Brokers, Imperial Property Management, Destinations International, Embassy Vacation Pro
Quejas Comunes:
- El vendedor podriá reclamar que se puede vender tiempo compartido anterior del cliente por una gran suma de dinero y la compra del tiempo compartido Maya será regulado por la presente reventa.
- Vendedor ofrece un intercambio de capital o el comercio en el programa.
- El vendedor le dice que van a alquilar su semana Maya para un gran beneficio y emitir un cheque al cliente dentro de unos meses para que puedan pagar el tiempo compartido con los ingresos de alquiler.
- Muchos clientes se han quejado de que cuando van a cancelar en el plazo de 5 días, les dicen que su depósito no es reembolsable, y entonces se convenció al cliente de una rebaja.
Acapulco
Phone: +52 (744) 469.60.03
Fax: +52 (744) 469.60.50
Los Cabos
Phone: +52 (624) 163 - 4003
Fax: +52 (624) 163 – 4050
Nuevo Vallarta
Phone: +52 (322) 226- 4003
Fax: +52 (322) 226 – 4066
Riviera Maya
Phone: +52 (984) 206.40.03
Fax: +52 (984) 206.40.50
Own Grand Mayan week. Scam. Want out of it. Fraudulent sales practices and just a shady operation!
Scammed at mayan Palace riviera may. Purchased 2 weeks 2BR for 32,000 with additiona 3 weeks "free:. Paid $12000 down on two credits cards set up by them for wife and I. Balance of $20000paid by CC each month at rate of 450. We were told existing time share owned could be sold for approx 27,000. MP does not sell we were mislead on any number of issues, including being able to sell or give back unused weeks and make a profit.
Sad theme here on the tactics of the Groupo Mayan to take the money of innocent people. I agreed to do the presentation at the Grand Mayan in Playa del Carmen Oct 2011. I informed them I was not in a position to buy today but was interested for possible future to hear their program. They offered to buy my existing RCI timeshare for more than double what I paid for it 10 years ago. I know it would sell for probably 50% of what I paid. But I had no interest in that program, so they offered something else, a studio with 3 weeks, but they get to use them for 5 years and they will pay me for that. I had no interest in owning a studio anywhere. So then they give you to a 3rd person and then finally a 4th who offers a 10 year membership with 20 weeks to be used, any size unit. I bit. Now I see what I paid for is a membership to use Grand Paradise Club as a travel agency for 'deals' on resorts. So I've paid thousands of dollars for the privilege to use a travel agency! It has been 2 weeks since my return and I still have not receive the information on the club other than an email with access info. On the site there is nothing there on how to exchange the supposed weeks I bought. Another victim here seeking a way out!
It sucks the sales department! El servicio ha sido pesimo a lo largo de mi experiencia llevo más de un mes realizando tramites y cada vez que hablo me dan una respuesta diferente aun cuando han quedado en fechas fijas, estoy sumamente arrepentida de haber adquirido algo con ellos.
Just got back to our room after another wonderful experience. For those thinking about buying in this resort I have one comment... wh…other? It is cheaper to go online and rent the rooms then it is to ever set foot in the time share presentation.
long version
We checked in for our honeymoon and again were taken to the desk to get our bracelets. There we were met by a lady that had fake hair, nails and boobs. She looked more like a street walker than anything else. After explaining we were on our honey moon she assured us that this was just a quick update. She then turned to my new bride(I have been an owner for 15yrs) and said "welcome to the money". My bride got quite offended at the remark and I was surprised she didn't rip the ladies head off.
The day of our supposed update we got a call early (730am) to make sure we would not miss the breakfast. we went to the lobby to join the rest of the cattle being sent off to the slaughter. Our timeshare rep was plesent but it ended up being the same old crap. after 4 hours we managed to get out of there with our wallets intact. This was the first meeting where my contract was fully explained to me and it was an eye opener.
One point not explained 15yrs ago was that the maintenance fees WILL increase by 5% every year. That is not bad but when you look 20yrs down the road at the end of our first term we are on the hook for 5x our maintenance fee at that date or in easy terms $10,000.
one small point i forgot. When we were sucked into buying this place they told of us resorts that will be built in the Dominican and Costa Rica. I am proud to say that they have now decided those will be grand luxxe only and we will not be able to attend being measly grand mayan owners.
Scammed by Mayan Palace. Tried to rescind within five days and was lied to, was told we would lose our $15k down payment. Most everything told to us at presentation was also lies. Investment return. Ease of booking. Value.They admit to our investment being $6000. We are actually out much more than that, because we borrowed most of the money.
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