QUEJAS de Tiempo Compartido en MAYAN PALACE

tengo un "contrato" con Mayan Palace el cual no se ha cumplido con ninguno de sus promesas e incluso todos los puntos de tips fue como nos abordaron, el contrato se hizo en Mayo del 2010 pagando desde entonces... por lo que me gustaria lograr la cancelacion.

We were lured to this presentation in Walmart, where we were offered $$$ to see.  At first we walk out and the sales person came after us offering us more money and we said "why not?"
After signing up and giving them a twenty dollar deposit each, they told us they would meet us at a location and excort us there. Where were we going??? to a presentation?  This was the first sign that something was not right. We declined the excort, we knew we the place was and arrived there the following morning.
When we arrived are car was valet parked and we were lead to there first room we we met our salesman, a young American man about the same as as our children late twenties early thirties.  He lead us to the breakfast area, which was quite a feast and we started chatting.  After eating we were asked to leave a tip. This was the second sign. Are we here for a presentation? And is this how you would treat someone you invited?  Are this servers just working for tips and no wages.  Hey this is another country, labor laws are certainly not the same as in the states.
Next we walked through the pool area that was messy and doors of control panels were off the hinges allowing access for small hands to gain entry. This was clearly an accident waiting to happen if a child started playing around there. I mentioned it to our salesman and he didn't even seem to listen. This was the third sign. If this place pays your salary why would you risk someone getting hurt or killed?? His focus was on making a sale and not anything else.
Next we were shown rooms which were large, seedy and tacky. The models were dirty and the furniture was very poor quality. To my eye I felt that it looked so temporary, like it could be taken apart and moved to another location in minutes. When asked how I liked it I said I didn't and I sarted to explain why and he started with the excuses, he clearly thought he had the power to sell us. He showed us another larger unit and asked us what we thought and we replied "it's larger".  
Next we went to the sales room which looked like a wearhouse with music blasting. The view of the water was beautiful and people were horsebacking riding. He started with his sales pitch and the price got lower and lower as we said "No we don't really like this place."  After several attemps to try to sway us to think differently, he seemed to be getting annoyed with us and asked us why were didn't want it?  We kept saying we don't like it and have no intention of making a purchase. He kept at it for well over two hours. This man would say and do anything to make the sale. When he could no longer take us, he brought another salesman who had the its on sale just for you approach. And then there was another one. We finally got out of there just shy of four hours and felt like these sales people were just bullys and used to getting what they wanted.
This place is not what all timeshares are. After this experience we realized this is not the conditions under which you should make a major purchase.
We have been owners of a timeshare and enjoyed it for years and on this trip upgraded, purchasing more points. Our timeshare is american owned and we have only the very best experiences at it. We are proud to be owners and of their high standards. The staff is friendly and professional.  
We highly recomend doing your homework before buying a timeshare. Many offer you a weekend to see their facility if you commit to a sales presentation, so if your intrested try it out and see if it meets your needs.  
For us owning a timeshare has been a wonderful experience.  Having a kitchen helped us with children and now helps us bring family and friends together. 
 
 
 
  
 
 
 

we are timeshare scam victims, we just purchased a timeshare at Mayan Palace and we would like to get rid of by canceling and receiving refund Please help us.

Please let me know who we can get our money back on grandparadiseclub vacations. We bought 6 vacations in 5 years  for $2500 and i know some people pay even more money. Now every time, when we try to book from the website we can find much better prices without this site so it is a Huge Scam. I will be reporting this law Federal Bureau of Investigations as well as other goverment agencies, but i need to know if anyone knows how we can out money back. I am a college student and $2500 for me right now is a lot of money

Hace unos dias me vendieron un tiempo compartido en el Mayan Palace de Puerto Vallarta haciendo cuentas es un dinero que no me sobra y que no podrè disfrutar en años debido a que no me quedaria nada extra para viaje y consumos, el nivel es alto, me cargaron a mi tarjeta 32,000 màs o menos y es un dinero que apenas pagaria en 1 año y luego faltarian otros años mas de pago.

The Grand Mayan SCAM in Nuevo Vallarta
My wife and I were also duped with gifts to come and see this timeshare scam. I kept asking for a guarantee or proof to everything they promised. They just kept double-talking and repeated themselves over and over again. After 5 hours, the price went from $90K to $9K and we bought (temporarily). Back at our hotel, I looked up the Grand Mayan and two days later we went back to cancel. They refused to let us cancel (which is illegal). They wanted us to make an appointment the morning before our flight left. I didn't have 5 hours to argue with them again so we sent an email cancellation from the hotel. I got home and sent a fax cancellation then sent a certified letter to the hotel. Finally they acknowledged my cancellation (within the 5 day period). I also contacted Profeco. Fortunately, I realized soon enough what a scam this place is. For your family's money- DO NOT BUY AT AT THE MAYAN.

purchased from Grand Mayan on 10/26/2011 and started to find out the lies and hidden costs. can we cancel and get our down payment back. charged $8,487 to credit card, but have not paid it yet. should we with hold payment?

• L. Miller Abril 11, 2012, 4:43 pm

  We also just purchased from the Mayan. Did you ever get yours resolved?

we purchased a timeshare at the Grand Mayan, they sold us a time share and we want out, we purchased last Monday, and we were offered all the things that other people were offered, gave our existing timeshare and money as a deposit.What are my options?