QUEJAS de Tiempo Compartido en THE REEF Playacar Resort (Leading Vacation Club)

We bought in Dec. 23, 2011. Two weeks later we start receiving emails from The Reef stating that they are no longer working with SMS due to customers complaints (we were told they were a reputable company 2 weeks prior) and now RMS will be marketing our weeks. We continue to receive emails from SMS, one congratulating us because our timeshare is almost sold and the $ soon coming to us. Yet another telling us we might have to pay The Reef all the $ if we don't sign with SMS. In addition to SMS, The Reef sold us 5 weeks to use at The Reef and 5 Elite Guest Circle which we could market with SMS and receive $1,100 for each one (guaranteed in writing per our request). A month in and we kept on writing about how The Reef had changed and not honored our agreement. That we also had not received our contract or the password to access Elite Guest Circle. Days later The Reef responds that they are no longer with Elite Guest Circle and now we will have the services of Diamonds Travelers. We enter Diamonds Traveler website and it did not offer anything that was promised. As of today they are still working on "improving" it. After so many emails and phone calls from our part, now they are offering to apply the $ we paid already to a new contract that gives us less weeks, months in the year and smaller accommodations. The Reef sold us a vacation package which they knew was going to change very soon because of complaints, but because The Reef did not have substitute companies at the time we bought, they just lied and told us wonders about them and sold them to us.

We bought in Dec. 23, 2011. Two weeks later we start receiving emails from The Reef stating that they are no longer working with SMS due to customers complaints (we were told they were a reputable company 2 weeks prior) and now RMS will be marketing our weeks. We continue to receive emails from SMS, one congratulating us because our timeshare is almost sold and the $ soon coming to us. Yet another telling us we might have to pay The Reef all the $ if we don't sign with SMS. In addition to SMS, The Reef sold us 5 weeks to use at The Reef and 5 Elite Guest Circle which we could market with SMS and receive $1,100 for each one (guaranteed in writing per our request). A month in and we kept on writing about how The Reef had changed and not honored our agreement. That we also had not received our contract or the password to access Elite Guest Circle. Days later The Reef responds that they are no longer with Elite Guest Circle and now we will have the services of Diamonds Travelers. We enter Diamonds Traveler website and it did not offer anything that was promised. As of today they are still working on "improving" it. After so many emails and phone calls from our part, now they are offering to apply the $ we paid already to a new contract that gives us less weeks, months in the year and smaller accommodations. The Reef sold us a vacation package which they knew was going to change very soon because of complaints, but because The Reef did not have substitute companies at the time we bought, they just lied and told us wonders about them and sold them to us.

i dont know what is this page and what u guys are talking about...im a reef playacar owner since 3 years ago and everything has work just as good as they told me..and actually i sold them my stupid mayan palace membership and in 3 months i got all my money back..i love the elite weeks!...well good luck everybody!

• Gwen Ewart Abril 12, 2012, 10:25 am

  Hi Richard
  So are you receiving money back still from your time share? We just purchased the first portion and I am super nervous...

• patrizia and carlo Abril 12, 2012, 10:25 am

  we are from canada. purchased a club member for a 2 bedroom apt in dec 2012. still struggling to book our 2 weeks for our daughter and grandkids but we don't understand how you do it! they send you all different sort of info but we don't know how to do it. how do you book your 2 weeks? do you have to pay in advance the all inclusive and when they are going to give you the money they are supposed to gain for the other 2 weeks we got?? it is mustery....can you help us PLEASE????
  

Well best I can tell what Richard said is pure ficiton. Elite Key Circle is nothing but a travel agency. What the Reef sales force promised and what was in the contract would make for fiction. If we were not so brain dead after hours of wheels and deal, we would have seen it easily. Hell , they tell you they will mail your contract 14 days later. 11 days after recision rights; that alone should be a RED FLAG.
They also were going to buy our Mayan Palace saying they had a special program that required them to have Mayan Palace weeks.  Never happened. They Lied and Lied and Lied and then tried to settle our claim by inticing us back for a free week to see their new program. Richard must work for them.
This is fact. They absolutely will not release you even if you have not used it. Thomas, the head salesman, would be in jail if it was not the protected world of Timeshare.
What a way to feel dumb. I know they are good but - we should know better. Even they admitted that SMS was a bunch of crooks. SMS was their resale company.