QUEJAS de Tiempo Compartido en THE REEF Playacar Resort (Leading Vacation Club)

I got scammed we haven´t received anything and RMS told us they would not market our weeks i don´t know what to do

we purchased a time share in 2008, we have returned in 2009 and have not since used it, we are now trying to book for next year and have no idea how to get hold of the people, it would be great if they responded to our e mails.

I think it is a scam...I have tried calling the hotel.. Global Distribution Systems Partner who took over our contract when RMS marketing emailed me to let me know they would not be marketing my timeshare weeks...i don't even know how to book my own vaction for these timeshares... i have not been able to talk directly to any agent at Global Distribution Systems Partner ...they will not deal though email...stay away from The Reef and Global Distribution Systems Partner

I purchased this membership in January. And I can assure you this is a fradulant scam. They sale you the membership and tel you that you can get y our money back by marketing your weeks with RMS. Well, RMS is no longer in business. Now its GDS. I have called and called, left messages with Aaron who sold me this membership. I get good response from GDS, but Aaron from the REEF hasnt replied to me in months. I seriously doubt anyone has ever been paid a dime from RMS or GDS. Now we find out that we can't even use our membership at the REEF, they dont even partner with Diamond. If you have time RECEND this soon as possible. It is a scam.

This place is a TRAP. Do not fall for the ‘Vacation Club’ sales pitch. We fell for it and are currently working with our credit card to get our $9000 back. There are a couple suites they say you can stay in for free for 10 weeks a year with the membership. The sales pitch includes a proposal that their marketing partner, Resort Marketing Solutions, will buy back vacation weeks you don’t want. Even though the salesman assured us the weeks would sell within a maximum of 90 days that hasn’t happened --- we get nothing but continued excuses.
I have emailed the Director of Public Relations at the Reef Playacar and email has been ignored. When we attempt I to book our 10 weeks, there is no response from Royal Diamond Resorts or the Reef Playacar! Take our advice and ‘steer clear’!
Email me at [E-mail] if you want to find a way to put these people out of business. POWER IN NUMBERS! Send any ideas that have worked for you! Yeah Team!!!

We recently booked as well. It did sound too good to be true but the sales rep made it seem so logical. Their reasoning was they want to avoid paying tax as a hotel which is like 30% or so. If they are able to rent out from owners instead, they avoid the high tax. We have only got one phone call and one email from GDS which is the the company that is responsible for renting out our two weeks and we were promised yearly income of $4000. We are skeptical now from reading this. Has anyone been sucessful in getting their money back or are happy with them???

Someone mentioned that maybe Profeco can help within the first year. Can you provide more information on that?

Feeling very sick by this all. We were scammed as well. Now a year on we have not received anything and paid a lot. We just received an email from RMS saying they no longer work with the Reef and to stop calling. Is there any legal action we can take to get money back this far along? Feeling so sad.

This is a total scam. They will tell you that you are buying a resale and because of that you do not have a 5 day cancellation period. This is totally false. They will not give you an address of RMS. You are dealing with three companies. RMS, The Reef, and Royal Diamond Resorts. You sign different documents for all three companies. Each companiy can then try to enforce the document you signed. Profeco will help if you try to get out of the contract within one year..

Horrible experience and now BOA is saying it isn't fraud because we gave them the cc number. Unfortunately like many of you buying the "Reef Club" we were promised they'd sell our other two timeshares and we'd owe nothing out of pocket and RMS would market our weeks in 2012, that never happened either. Then they told us we couldn't come back till 2014 and we had a yearly contract that never got put into the system. We lost $20,000 and if we do end up having to keep them, I'll have to buy the interval international because I'd never want to go back there. They are total liars and cheats and if I ever go to Playa again, everyone on the plane will get a note of warning about this place.