QUEJAS de Tiempo Compartido en PUEBLO BONITO

Help!
we bought two different time shares every other year from pueblo bonito and have not used them yet. I am worried because they took two of our other time shares in the trade and I have been calling resort connections -the people handling the transfer this past month to see if things have been transferred so I will not have to pay the maintenance fees on the other timeshares next year. I gave them over $1000.00 dollars to complete the transfers and they have not been transferred to date.

Thank you all for posting your comments. My husband and I are in Cabo at this very moment for a week. We toured PBSB Tuesday morning and planned on going back tomorrow to sign the contract and move forward with the deal. Now that I've read all the bad reviews we've decided not to purchase. Thank you all!

We have been owners at Montecristo Estates at Pueblo Bonito Sunset for about 5 years. Last year we upgraded to Novaispana ownership. I am surprised at the comments here. We have had nothing but good experiences with the resort and over at Blanco/Rose. I personally think that Sunset as a whole (including Pacifica, Montecristo, Novaispana, etc) is the finest resort I have ever stayed at. We will be staying at Novaispana for the first time later this month, and couldn't be more excited. Our salesman was Mark Biddle - and he was absolutely straight with us during both transactions. I can't speak for the other salesmen. I would say that if you don't read the contract where it says "anything not in this contract doesn't mean squat", it kind of falls on you. Granted, usually timeshare salesmen rank just above used car and copier salesmen, but I have NOT had that experience with Mark. Bottom line: buy a timeshare where you plan to visit. Any claims that you will be able to make money on it are just false. Maybe you get lucky, but for the most part you'll be fortunate to just cover costs if you rent your week. And having them sell your other time share for you? If you didn't get that on paper... BTW, i think a lot of the underbuilding is due to the economic crisis. The first golf course (a Nicklaus Signature course!) is going in now. Long term, i think i will be very happy with this decision. (in reading back over this, i know i sound like a PB plant that's just trying to make them look good, but I assure you I am not! I am an owner from Los Angeles who also owns at the Marriott Ka'anapali in Maui, and I have no connection to Pueblo Bonito other than as an owner).

I call him Dirk Meyer the Liar. As many have already said, they outright lie. And then when you try to get answers it's like talking with someone who has had a lobotomy. He never answers your questions directly always a shuck and jive. Do not ever buy a timeshare from Pueblo Bonito. I will never go to Montecristo or Sunset Beach again because of Dirk Meyer.

We purchased November 2011. Really detested the sales tactics as well as the lying promises about rental options etc. Buying a timeshare for investment was not our plan so we looked at future usage only. Only thing that it is / can be used for. Pueblo Bonito Black Diamond instead of RCI was another rip-off replacing Premier. Just BEWARE!

I was able to get my 299$ Pueblo Bonito Premier fee reversed after about 4 months of diligence. I had to Arizona and Mazatlan several times. I'm still trying to get my deposit refunded fro the timeshare. The time share salesman just lied too much. If a salesman has to lie about his product, it probably isn't a good value.

My wife and I just purchased our timeshare at Pueblo Bonito on July 17th, 2013. this was our first trip to Mexico. We were pressured to go on the “tour”. We told the saleslady that we don’t plan to comt back to Cabo again. Our saleslady Christina Frie guaranteed we would be able to use rental program to rent out our timeshare and make a profit for $1100 each year and we could use our Bonus Weeks to travel to other parts of the world. We were told that we would receive email the same day regarding the details of the offer. We never received the email. We have been in contact with them regarding this immediately upon our purchase (next day). I tried to call Pueblo Bonitos customer service so many times and I cannot even get hold of our salesman. They lied to us. We emailed the saleslady on 7/21 asking her to cancel our contract but never heard back from her. We left the resort early Monday morning to get back home. Then we got email from Dirk Meyer who is the sales director and husband of Christina. He refused to cancel the contract and threatened us that our credit would be ruined if we cancel our contract. Today we got the email (the 6th business day after we signed the contract) we finally got an email from the sales administration stating that we can cancel the contract but we can’t get the refund of $3500 they charged on our credit card. They are really the worst and please spread the words so other people will not get scammed again. If anybody can give us advice as how could we get our $ back, we would really appreciate.

My wife and I just purchased our timeshare at Pueblo Bonito last October 2012 when went for our anniversary. Our salesman Ian Collins guaranteed we would be able to use rental program to rent out our timeshare and make a profit. Our plan was never to stay but to rent it & use our Bonus Weeks. We have been in contact with them regarding this immediately upon our purchase. I tried to call Pueblo Bonitos customer service so many times and I cannot even get hold of our salesman. They lied , I am very upset and I'd like to do something to get this resolved.

Do not buy a timeshare at Pueblo Bonito Sunset Beach.......They will tell you lies to get you to buy at PBSB. My friend and I bought since we thought this place was amazing. We purchased a timeshare so we can enjoy PBSB and more again and agan. And in the end we got NOTHING!

We met with the Pueblo Bonito sales people during our trip in January 2013. We are already timeshare owners with another company and we were not terribly interested in taking on more debt for yet another timeshare. We expressed this feeling early on in the presentation,.