QUEJAS de Tiempo Compartido en PUEBLO BONITO

My father owns two timeshares in the Pueblo Bonito resorts and he was trying to book reservations, we were always being told there was no availability for the dates we asked, so my father stopped paying the maintenance fees since we could never get availability for seven years!!! The resort is now charging him with maintenance and they want to send him to collections, by the way they are terrible to deal with on the phone.

Adquirimos mi amiga y yo un tiempo compartido en noviembre de 2020, cuando tuvimos el acceso a la plataforma y querer comprar un viaje mm eran excesivamente caros y como dicen nunca tienen disponibilidad, como podemos hacer para cancelar el contrato?

En Julio 2019 adquiri una membresia de Pueblo Bonito Paquete Especial Passport en las instalaciones del hotel en la cual el vendedor me afirmo q cada año q quisiera reservar la ahbitacion para 4 personas tendria un costo de $399 dlls. y con la novedad de q al querer usarla por primera vez si es ese el costo de un llamado "semana bono" pero la sorpresa es de que para las proximas reservaciones ya no se te respeta ese precio, ya te dan otros numero muy elevados y es ahi donde esta el ENGAÑO, por favor no se dejen engañar y eviten caer en ese error, saludos

I bought a timeshare in this resort many months ago and haven´t been able to use it as they promised, I complained with the resort and they told me that if I wasn´t satisfied I needed to upgrade my membership for a better treatment. That was another scam, the treatment I'm receiving is the same as before the difference is that I'm paying more money for nothing. It is an AWFUL TREATMENT , I want to cancel it, how can I do it?

Some months ago a mexican resort I stayed in sent me an email telling me that acquiring a timeshare would give me some financial relief in this COVID-19 crisis, but that was nothing more than a scam, they promised me that i was going to be able to rent my 'vacation ownership', but when I tried to do so I couldn't because 'that room wasn't my property', what an INCONGRUENCE. Please, get informed before buying such a thing and don’t believe anything resorts says about vacation ownership.

Pueblo Bonito Emerald Bay Resort & Spa time share is a scam! We paid $14,000 up front to be a "Member", and once we were ready to make a reservation, the price was $748 HIGHER than a non-member! Just call their reservation number and get both prices (Member vs. Non-member) and you will find out you have been had! sucks, they shot themselves in the foot, we are never going back there.

I believe I purchased the Pueblo Bonito timeshare in (Mexico) in March of 2003. I had gone there with friends, one of whom had a timeshare there already. I was talked into viewing a timeshare presentation. It was your typical hard sell. They basically said that if I took a vacation every year then the timeshare was simply prepaying for the vacation. I initially said I wasn’t interested but found myself talked into putting 9000.00 down on a credit card. They indicated at the time that I would have no difficulty with booking the time I wanted and reinforced the RCI connection for other sites.

I went once to the timeshare in Mexico and then used it once at another property. After that it was almost impossible to book times at the timeshare as it was always booked, particularly during winter months.

Three years ago I contacted Pueblo Bonito as I wanted to sell the timeshare and they said that they had nothing to do with resales and that I could contact a company called Elite Retreat and they would handle the sale. I had to pay them 600.00 before they did anything. I dealt with Jake McDougal who kept reassuring me that he had people interested but nothing ever happened. I kept reducing the price to almost nothing and he indicated that it was difficult to sell now because they had eliminated the maintenance fee and apparently crime in Los Cabos was an issue for rentals. He stated in an email that the State dept had issued an advisory telling Americans not to travel there. After that I wanted to just get rid of it and talked to Jake about returning the property and they sent me a form stating that I would need to pay Pueblo Bonito a 1000.00 transfer fee and another 275.00 administrative fee to Elite Retreat.

Es un fraude no puedo reservar en tiempo vacacional cuando le ponen a uno en charola de Plata la disponibilidad del hotel y resulta que está apartado el año actual y todo el año próximo muchas trabas para reservar y ellos si rentan a gente que no tiene tiempo compartido las fechas que uno puede ir.

Tenemos una membresía desde octubre de 2016, hemos tenido problemas para reservar como socios, nos dicen que no hay disponibles, y hablamos para reservar como cualquier persona no socia y si hay habitaciones disponibles, busco en internet como en Trivago, Booking etc también tienen disponible, esto lo hemos comentado con otros socios de Mexico y Estados Unidos y nos comentan que les pasa lo mismo, tenemos que usar nuestro tiempo compartido algunas veces cuando ellos quieren, el año pasado les dije que iba a poner una queja en Profeco y a las horas ya tenía en correo diciéndome que habían tenido una cancelación, le envíe varios correos a la persona que nos vendió el
Tiempo compartido y jamás me contesto, solo puedes hablar con el operador del call center y ellos te dicen que no pueden hacer nada, al llegar al hotel hablé con el encargado de las ventas y me dijo que la culpa era del call center, así que no pasó nada, y siguen vendiendo tiempo compartido
NO COMPREN NO COMPREN NO COMPREN

pueblo bonito sales people are outright thieves nothing but lie's the whole time DON'T BUY THEIR SCAM NOTHING THEY TELL YOU IS TRUE!!!!!!!!!!!!!!!!!
everyone needs to get in touch with the owners: Ernesto J. Coppel and Olivia Coppel. maybe they don't know how crooked their employees are, I have consulted with three different law firms and they all say they are very well known for their lies and have handled several claims against them so thats where i'm at now having to hire a lawyer to get them to cancel my membership