QUEJAS de Tiempo Compartido en LEGENDARY / HARD ROCK

Me quedé con la sensación de que Legendary Hard Rock promete mucho más de lo que realmente brinda. El check-in tomó demasiado y, ya en la habitación, varios detalles se notaban improvisados. Pedí asistencia un par de veces y siempre llegó tarde o incompleta.
Además, cuando rechacé las ofertas de membresía, el trato se volvió más distante. Nada grosero, pero sí menos atento y más automático. Para el precio, esperaba un servicio mucho más sólido.

Staying with Legendary sounded exciting, but the experience didn’t match the presentation. The check-in process dragged longer than it needed to, and after we settled in, things kept feeling loosely organized. Service wasn’t rude, just oddly disengaged, like they were focused on something else the whole time.
Declining the membership offers definitely changed the tone of interactions. It wasn’t dramatic, but it was noticeable that our questions afterward got shorter answers or vague directions. For a brand that builds itself on energy, everything felt strangely flat.

Legendary Hard Rock has great first impressions, but once the sales aspect appears, the tone changes quickly. After we declined their package, the friendliness stayed, but the effort didn’t. Responses became shorter and slower, and suddenly we weren’t on the same priority level.
It’s disappointing because the setting is impressive, and the staff clearly knows how to deliver excellent service. It just feels conditional, which is not what you expect during a supposedly premium experience.

El hotel cumple en apariencia, pero el trato no siempre es consistente. Al rechazar ciertas ofertas, la atención cambia y se vuelve más distante.
No fue una mala estancia, pero sí una donde uno nota que el interés principal no siempre es el huésped.

Legendary Hard Rock presents itself as polished and energetic, but the reality was more mixed. Some staff were attentive, others clearly disengaged. Once we declined additional packages, the interaction level noticeably cooled.

El concepto es llamativo, pero el trato cambia según aceptes o no las ofertas. No fue una mala experiencia, pero sí dejó claro que la atención no es igual para todos.

Legendary Hard Rock sells an image of energy and premium comfort, but the experience didn’t fully deliver. Once we declined add-ons, the atmosphere shifted subtly. Staff stayed polite, but engagement dropped, and it felt like service levels depended on spending rather than hospitality.

Legendary Hard Rock sells an image of premium comfort, but the experience didn’t fully deliver. Once we declined add-ons, the atmosphere shifted subtly. Staff stayed polite, but engagement dropped, and it felt like service levels depended on spending rather than hospitality.

El hotel es llamativo, pero el trato no es parejo. Al rechazar las ofertas, la atención se volvió más distante. No fue una mala estancia, pero sí se sintió muy condicionada.

Legendary Hard Rock looks impressive at first glance, but the energy didn’t match the branding. Once we declined upgrades, interactions became noticeably shorter and colder. Nothing outright rude, just a sense that attention depends on how much extra you’re willing to spend, which leaves a strange aftertaste.