QUEJAS de Tiempo Compartido en EL CID RESORTS
El Cid Resorts, El Cid Vacations Club, El Cid Moro, El Cid Castilla, El Cid Marina, El Cid Cozum
- Razón social
- El Cid Vacation Club S.A. de C.V.
- Localización
- Mazatlan, Cancun, Cozumel.
- Agencias de cobro
- Resort Communications, Inc (RECO), San Diego CA; Textron Financial Corporation
- Compañías de Renta
- Phoenix Vacation Property Management, Platinum Exchange Services Corp.
- Representantes
- Rui Veloso, Jesus Osuna, Benjamin Goon, Enrique Huerta, Luis Felipe Rodriguez, Olivia Avila Rojas
Quejas comunes:
- Los vendedores ofrecen a los clientes falsas promesas de descuentos en tarifas aéreas, cruceros, alquiler de coches etc
- Los vendedores afirman que los puntos tienen más valor de lo que realmente tienen con fines de intercambio.
- Los clientes se envían el contrato completo en un CD a su domicilio. Ellos no reciben una copia completa para revisar y decidir si desean o no de cancelar dentro del período de rescisión cinco días permitidos por la ley mexicana.
- Los vendedores ofrecen para revender el tiempo compartido antiguo o la entregue o intercambie para que el cliente sólo es responsable de las cuotas de mantenimiento para el nuevo tiempo compartido. Esto nunca sucede.
El Cid Resorts Mazatlán
sin costo al
01 800 716 98 00
Directo:
011-52-(669)-913-3333.
Hotel Marina El Cid Spa & Beach Resort
Quintana Roo
sin costo al
01 800 003 62 92
Directo:
011 52 (998) 872 8999
El Cid la Ceiba Hotel de Playa
llame sin costo al
01 800 670 32 77
Directo:
011-52 (987) 872 08 44
We came to Cozumel island, Mexico for a vacation. At the airport we were offered a free car rental valued at $500 for “visiting a new Hotel El Cid in Puerto Morelos, Mexico”. We were told that this is a new hotel, and they want us to check it out, so we will stay there in the future. There was no mentioning of timeshares or timepoints during the free car rental offer. When we visited the hotel we were given a presentation about timepoints, hotel tour and an offer to sing a contract. We were not well prepared for the offer and did not even have reading glasses to read it carefully. The verbal offer looked good and we signed the contract and paid a down payment of $8000. After returning back from the vacation to USA, we had read the contract closely to find many differences between the verbal offer given to us.
We got scammed out of $27,000. Everything sounded good in the beginning. Not knowing that they had misrepresented their form to us, tricking us into signing something we don't know about.
All the fraudulent statements and actions, misrepresentation, and deceptions were part of their grand scheme to get us to purchase a vacation membership.
I am very frustrated because the way El Cid has treated my husband and me; we bought a timeshare with them. And now we want to get out.
I purchased a timeshare at el cid because they told me they were able to sell my old timeshare which at the time was a more expensive timeshare at velas i ended up buying at el cid for a really cheap price, the problem is that they didn´t sell my time share instead i now own 2 timeshares.
I am a victim of this timeshare too and I have been paying every month for more than 3 years now. This time, I wanted to cancel my membership because of the bad experiences that I have with this company, and for charginng me unathorized amounts. I am so desperate to really get out from this trap. This El Cid company is worst. I also read numerous complaints about this timeshare scam which made me want to stop my membership asap.
They're one of the most fraudulent resorts, in my opinion. I'll never buy a timeshare with El Cid.
I have a love/hate relationship with my El Cid timeshare. However, their system for using RCI for trades is, I think, a pain. I still hold out hope that they will change it.
El Cide is a total rip off. They make so many promises, then you try to use them and there is always an excuse. For example, we upgraded to Diamond level and were promised we have a guaranteed room whenever we want to come out. The first time we tried to reserve a room, we were told they were full. This was for mid May, before most schools are out. They will tell you anything to get your money.
Bought 300,000 points for $37,000 US. Was given a members directory after paying and lo and behold the directory contradicted what we were told. For example we were told we would get 25% off rooms at El Cid resorts but what we found out was that this is only available in Mexico resorts. We were told we can book resorts anywhere in the world but was not told that we first have to transfer the points to RCI and then book. They misled us into how many rooms we can get for our points. I will not recommend this to anyone. Would like to sell.
tengo contrato con el cid desde el 28 de marzo de 2013 y quiero saber si puedo cancelarlo y de ser asi cual seria el costo. Muchas gracias por su atencion y pronbta respuesta.
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