QUEJAS de Tiempo Compartido en EL CID RESORTS
El Cid Resorts, El Cid Vacations Club, El Cid Moro, El Cid Castilla, El Cid Marina, El Cid Cozum
- Razón social
- El Cid Vacation Club S.A. de C.V.
- Localización
- Mazatlan, Cancun, Cozumel.
- Agencias de cobro
- Resort Communications, Inc (RECO), San Diego CA; Textron Financial Corporation
- Compañías de Renta
- Phoenix Vacation Property Management, Platinum Exchange Services Corp.
- Representantes
- Rui Veloso, Jesus Osuna, Benjamin Goon, Enrique Huerta, Luis Felipe Rodriguez, Olivia Avila Rojas
Quejas comunes:
- Los vendedores ofrecen a los clientes falsas promesas de descuentos en tarifas aéreas, cruceros, alquiler de coches etc
- Los vendedores afirman que los puntos tienen más valor de lo que realmente tienen con fines de intercambio.
- Los clientes se envían el contrato completo en un CD a su domicilio. Ellos no reciben una copia completa para revisar y decidir si desean o no de cancelar dentro del período de rescisión cinco días permitidos por la ley mexicana.
- Los vendedores ofrecen para revender el tiempo compartido antiguo o la entregue o intercambie para que el cliente sólo es responsable de las cuotas de mantenimiento para el nuevo tiempo compartido. Esto nunca sucede.
El Cid Resorts Mazatlán
sin costo al
01 800 716 98 00
Directo:
011-52-(669)-913-3333.
Hotel Marina El Cid Spa & Beach Resort
Quintana Roo
sin costo al
01 800 003 62 92
Directo:
011 52 (998) 872 8999
El Cid la Ceiba Hotel de Playa
llame sin costo al
01 800 670 32 77
Directo:
011-52 (987) 872 08 44
I purchased a membership with El cid for $20,000 US on 15 July, all that the seller told me was a lie I`m so angry and I want to get rid of this contract.
We went to a timeshare presentation at el cid resort, we were very tired and we only wanted to go back to our hotel, we bought a membership because the seller told us that we could cancel the membership at the end of the day in an easy way but if we wanted the gifts we have to attend the presentation . We got back to the resort the next day in order to cancel our timeshare contract as the seller told us but they told us that the person in charge was not able to receive us . We did not have any communication with someone until we got back home and he told us that we couldn`t cancel our contract.
I purchase a membership at el cid under the understanding that they would rent my weeks and my timeshare would be paid by itself with that money. I paid $23,000 as a down payment, I have called to the broker company but they never answer my phones and I have never used the timeshare. I though this is not a good invest for me and I`m looking the cancellation of my contract.
We bought a timeshare in Mazatlan we were told many lies about rental income we were promised to receive, I have tried to contact the resort to discuss our situation but it was impossible they are hiding from us.
I`m very concern because I purchased a membership based in lies, I ´m sharing my experience because I don’t want that this happen to other tourists , these people are bad and they steal your money in a smart way. Be careful and stay away from timeshare presentations.
Mi esposo y yo también compramos una membresía en el cid, la membresía nos va a salir en 86,000 pesos y nosotros pagamos un depósito de $20, 000 pesos y estamos pagando mensualidades de un poco mas de $2000, la verdad es que se nos esta haciendo muy pesado pagarla y mejor queremos cancelarla, hemos enviado algunos correos al resort pero no nos han contestado creemos que es pro que nos están evadiendo, por eso queremos recurrir a ayuda profesional, espero que nos puedan ayudar
We purchased a membership because the seller told us that if we don`t want it anymore s we can sell it back, we got back to the resort and we told them what the seller told us and they response that they don´t buy timeshares , can you believe it that?
Hi, I’m interested in your services, a couple of months a purchased a membership at El cid and it is a scam, I need your help, and I need to cancel this contract.
We were invivted to a presentation at el cid vacation club, we were tired and we want to go rest to our hotel so we purchased a membership, but under some conditions, the seller told us that we don have to pay maintanances fees and of course that took our attention and we though that the membership it was a really good opportunity also the salesman told us that they could take our existing timeshare and that money could been used to paid part of the membership and we almost have to pay a little amout we signed the papers of course we felt pushed and we didn´t read all the papers pretty well, so all what he promised to us it wasn´t in the contract and of course they don´t want to honored.
What can we do if a seller from el cid promised us that he would sell our old timeshare and he didn`t call us back neither answered our calls and emails. Should we call his supervisor? Or what we should do?
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