QUEJAS de Tiempo Compartido en ROYAL HOLIDAY / PARK ROYAL

I bought this membership 2019 and in Canada we could not travel for almost 2 years without doing 2 weeks of quarantine. So once the restrictions were removed I contacted them to use my points and they told me that my contract had expired. They never told me that I had a deadline of 3 years in addition to having promised me plane tickets anywhere. I spoke with a Miguel Magallanes from Royal Holiday who told me that he was not going to do even if we had a pandemic they had added 6 more months but without notifying me or telling me that my contract would expire soon. They did have my phone number my email but nothing. no understanding just thieves ! I am so furious they give me nothing !!!

bonjour pour avoir des renseignement téléphonique ces un gros (0) car je ne parle que le Français je vient du Québec .lorsqu'' il mon harceler par deux fois tout ces fait en Français et durant mes d'eaux a trois voyage il y avait du personnel qui parlait Français mais la je n est pas terminer de payer mon adhésion et soit par courriel ou par téléphone pas de réponse en Français depuis 4 ans minimum je n est pas voyager et il mon fait prendre la gold + que je me suis j aimais servie je veut leur parler pour voir quelle alternative peut se présenter a moi car nous sommes un couple 65 ans et j ai besoin d'aide alors le service après vente force ne vos rien merci

Everuthing from them is false! My experience was a Royal Holiday Club. They looked legitimate because the resort gave them office and conference room scpace. Here I thought I was dealing with an American company because they listed an office in Florida. But it turns out you are dealing with a mailbox in Florida and some reps in Mexico. Was never able to use the timeshare later I found out this is not even legitimate

Hello
I would like to complain about royal holiday service, they coerced me and forced me to sign up for this timeshare. i dont think theyre a fair company and they forced me to sign up.

I was robbed by Royal Holiday resorts, the sales person was an especially devious and dishonest woman. I gave her $699 for plane tickets but turned out to be a scam and payed again at the airport. I´m now trying to get refund but so far no success. This happened at Park Royal Beach Huatulco.

I would like to cancel the contract. I was told that they going to give me a certificate for 1000 dollars for hotel and 1000 dollars for flight. They never gave me anything. When I called flight department they asked for the hard document of the certificate, I told them I thought they have it on file. They told me the don't. This people lied to my and also stolen my benefits. I want to cancel the contract based in what they say on page 2 point 9.
"This agreement may be cancelled by the purchaser extemporaneously, as long the purchaser is current in its payments".

I was asked to attend a timeshare gathering on my arrival day at Royal Holiday in Cozumel. The salesman told me a bunch of lies similar to all the complaints I have read. I am truly disappointed in theses unscrupulous salespeople. I have been tricked into a BIG SCAM. All the promises of 5 weeks additional vacation at a lower price, that I can exchange without cost, that I can rent out the property, etc, I just had lost a lot of money.

Hola, disculpa ustedes ofrecen esa asesoria o apoyo legal para cancelar mi contrato con Royal Holiday por falsas promesas.
Podrian enviarme su forma de trabajo y sus tarifas
Gracias :)

During our stay at Royal Holiday, sales people approached us and led us to buy a timeshare. They promised all kinds of extras and benefits with it, before my husband signed the contract, too late we discovered it was 50% full of lies. To read the whole contract would have taken days! and we´d like to believe we were dealing with an honest company. It isn´t!!! Don´t sign up with them, unless you read the contact.

My now husband and I purchased a timeshare based on misleading information. they stole our membership points, elevating the rates while online everything was very low. Never provided the promised service, lies only !!!!