QUEJAS de Tiempo Compartido en ROYAL HOLIDAY / PARK ROYAL

We were scammed by Ryan Garber at Royal Holiday. We cancelled within the 5 day period and he is not refunding the money. We have a signed document from him stating that the $3000.00 would be refunded. He doesn't respond to emails. We are planning to go back again and speak to him face to face again. Any suggestions would be appreciated very much.

Yo adquirí con Royal Holiday un tiempo compartido he pagado  mas del 60% sin poder cancelar. Les comento también que cuando comenzó el problema de la crisis hipotecaria en EUA, nosotros cambiamos la deuda con ellos  de USD a pesos. De esto lo más molesto además de no poder cancelar por tener la deuda por escrito en un pagare, es el tener que pagar el mantenimiento supuesto de las instalaciones y el ser forzados a pagar siempre los alimentos en los sitios disponibles, ya que los que no son obligatorios con all inclusive, nunca están disponibles. Tengo más de 2 años con este problema sin poder salir del circulo vicioso.

Bought at Royal Holiday on January 16, 2010.Charged $12,000.00(USD) on credit card.Tried to cancel the next day. Called credit co. to cancel but they said we could not.Went to Profeco on January 18, 2010.Filed papers ,went to Post Office,sent letter via registerred letter-return receipt requested .Rep from Royal Holiday signed receipt of cancellation request.Profeco has had 3 meetings with RH,and they proposed refund stretched out over 6 mos.,with 1st payment in early may 2011. Almost a year fighting and we do not have our money yet.

I am a timeshare owner and just recently got suckered into HSI, based on the premises that they would buy our weeks and give us money. We still haven't received our welcome pack with instructions and information about what we paid for so we are pretty sure that we got scammed.  We just bought it in March 2011. We would love to get out of our timeshare that we own in Mexico  as the maintenance fees are ridiculous.

compramos una membresia en  Royal Holiday hace 3 años y nos gustaria cancelarla porque, no nos esta funcionando, nunca la usamos y es mucho gasto para nosotros. Aunado a esto los vendedores nos dijeron muchas cosas las cuales no se han cumplido ni se van a cumplir porque ya nos lo pusieron muy en claro, dicen no ser responsables por las mentiras que nos hecharon sus vendedores  y que debimos leer el contrato. Es un precio muy caro que estamos pagando por confiados.

I have probably the same experiences from what I have read. They invited us to a presentation in order to get the Xcaret package and we accepted. During the presentation they talk to you like if is the best package in the world and showing you the points that you need and what is inclusived, etc. The reason we accepted was basically because they told us that the all inclusive packages inlcluded the hotel stay and meals. But they never told us that we will have to pay for that everythime; otherwise, I will never accept to this. Now when I am trying to make a reservations they tell me that is cheaper to buy the all you can eat package than using my 60,000 points that I bought. Why did I buy the points if I have to pay for the all inclusive? They lied to us and did not explain exactly how the package works or anything about the annual memberships.  I am very dissapointed with the way they scamed us and how they painted all the scneario to make you fall for it. The monthly payments are outrageous and can not pay them, and the maintenance fee is a rip off. I contacted the finance office of Royal Holiday to downgrade the membership but they did not accept it and make me obligated to find another way get rid of tihs problem 
I want to cancel this membership immediately and try to revover my $15,000 that I gave as a downpayment back in April 2010, since I will not pay a dime more to this unscrupulous people. I think we all should join forces with this lawyer to do a big action law suit and keep this companies away from the americans. Also, I will like to see the State Department issuing an official notification to all travel agencies and travelers to remain americans to stay away from these time share companies overseas and create a law to remove imposed charges by these companies.
I will just hope I can get out of this mess. I already contacted timeshare scams to see if we can start the cancellation process.

I have been scammed by Royal Holiday I need to get out of my timeshare that I have not used in over 12 years but keep paying the maintenance fees. My timeshare is paid off, but it is a waste of money on maintenance fees if I don't use the property.  I have the same problem than the  other, they promised me rental income and nothing happened.

We were promised that our old time share would be purchased in order to pay for this one (Royal Holiday). I can not get in contact with the person who told me this. I believe we have been had, and I would like to get rid of this contract.

When we were there October 2008, we were misled by the rep. we wanted to cancel the contract right away but they wouldn't let us saying it's against law, we have not used the resort at all since and now found out we could have canceled it. we paid in full coz we didn't want to have a bad credit. They transfer my original Whydom time share when we signed up the contract as well. we paid a rental company which Royal Holiday recommended-they said it would be rented out in high prices (as a good investment) with no problem, but nothing ever have happened, time has passed and we have wasted our money and weeks.

We bought a timeshare from the Royal Holiday back in October 2010 and we were promised numerous things such as the maintenance fee would not increase and we could resell weeks, feel that we have been totally scammed .We have had an impossible time reaching anyone at the timeshare company to discuss our concern. Need and help getting out of our contract.