QUEJAS de Tiempo Compartido en SUNSET GROUP
Sunset Fisherman, Sunset Lagoon, Sunset Yacht Club, Hacienda Tres Rios, Sunset World
- Razón social
- Royal Fisherman's SA de CV, Promotora Sunset Beach Clubs, S.A. de C.V.
- Localización
- Cancún
- Agencias de cobro
- PROMOTORA SUNSET BEACH CLUBS, S.A. DE C.V, PO BOX in Miami, FL
- Compañías de Renta
- Resorts International Marketing Corp.
- Representantes
- Adolfo Barreiro Ramirez, Ricardo Figveroa, Marco Olivera, Cynthia Vega, Rodrigo Gallardo, Lissette Carrillo, Adriana Lecuona
Quejas comunes de una membresia o tiempo compartido en Sunset:
- El vendedor promete volver a comprar el tiempo compartido a un mejor precio si el cliente decide que ya no quiere usarlo.
- El vendedor promete al socio que con su membresia de Sunset Group/Sunset World puede alquilar sus semanas por más de 4 veces el precio de la cuota de mantenimiento. Pueden optar por usar algunas semanas y alquilar otras para tener vacaciones gratis, o alquilarlas todas para poder pagar su membresía más rápido. Los clientes son remitidos a una empresa de alquiler que les cobra una tarifa de cotización para comercializar la propiedad y no alquila ninguna semana.
- En la presentación afirman que el todo incluido es solo para semanas corporativas, y para semanas regulares pueden elegir si pagar o no el todo incluido. En realidad, todo incluido es obligatorio para el uso en todas sus ubicaciones en Cancún.
Servicio al cliente
USA & Canada: 1-866-377-4890
Mexico: 01-800-262-9648
Reservaciones
Solo Miembros
USA & Canada: 1-800-961-5089
Mexico: 01-800-262-9648
No miembros
USA & Canada: 1 800 494 9173
Mexico: 01 800 262 9268
Cobranza
USA & Canada: 1-800-906-4396
Mexico: 01-800-262-8964
My wife and I bought a timeshare from Sunset lagoon on 12/17/07. The seller promised us to sell our other timeshare to finance the new purchase without this promise; there is no way that we would have agreed to the purchase at sunset lagoon. We were contacted by the resale company, we then paid them a fee and were told that our other timeshare would sell quickly. Over the next few months they stopped all contact with us and stopped returning our calls.
Yo compré una membresia con Sunset Lagoon, pero desde el principio solo la compre porque me dijeron que iba a ser un buen negocio, incluso le pague a una compañía para que me rentara mis semanas, pero no funcionó, puse algunos anuncio de manera independiente en internet, pero tampoco funcionó, ya les llamé y les dije que no quiero la membresia y que fue su culpa por mentirme , pero me hicieron sentir como un tonto y me dijeron que no me van a cancelar nada, a mi gustaría saber que puedo hacer para ya no tener que seguir pagándoles.
My parents are seniors and on their last vacation to Mexico they were taken advantage of by a representative from Sunset Lagoon. They came back home very enthusiastic, because they had the understanding that they would get a profit renting their timeshare. As soon as they told me about what they purchased, I had a bad premonition. I contacted some friends who know more about timeshare and they confirmed me my thoughts, my parents were scammed.
My husband and I were invited to a Timeshare presentation at Sunset Lagoon . We were lied to by the salesman as he told us that we could rent out our weeks through a rental agent. We paid the rental agent $700 in order to rent out our weeks, but after 3 months without a single prospect, we started to suspect that they won´t get a renter for us. That is why we contacted the resort and we tried to cancel the membership, but they didn´t let us .
My husband and I purchased a membership this may in Cancun. The sales tactics were aggressive. They told us that they would sell our others properties we are asking for our money or to sell the properties back to them also they told us that we could rent it out easily and that the timeshare was a invest and will grow in value but it was a lie. We want to terminate the contract and recover as much of the money as possible. I’m unemployed and we cannot service this debt with one income
The seller contacted us with a company that would rent out our weeks for a good quantity of money and our other membership in USA would be sold, but we have not received any of the money that they said that we would receive, we are starting to believe that we also a timeshare scam victim.
A seller from Playa del sol promised me a rental income, but the only thing that I got it is a bad debt. They pressured me to sign the contract and I didn I didn´t have enough time to read it cover to cover. I contacted Playa del Sol to see if I can cancel the contract and they said me that it is not possible to cancel.
I bought a Timeshare on August at Sunset Lagoon. We signed the contract, the next day we back to the resort and told them that we want to cancel the contract. When we back home Profeco has all the paperwork, but nothing is being done. We filed a dispute too, but we are worried about it, because we don’t want to lose our money.
Last year we purchased a membership at sunset lagoon in Cancun, 4 days later I tried to cancel the contract according to Mexico Law, I was told I could, but still have had no luck in getting my money back . The payments are now going to start coming off in my credit card and I have not a response from them.
Sunset lagoon promised me to rent my weeks for $1300 everything that they said me was a lie. They told me that If I didn`t used the timeshare I didn`t have to pay the maintenances fee, but 2 days ago I received an email saying that I have to pay a maintenance fee for $500
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