QUEJAS de Tiempo Compartido en SUNSET GROUP
Sunset Fisherman, Sunset Lagoon, Sunset Yacht Club, Hacienda Tres Rios, Sunset World
- Razón social
- Royal Fisherman's SA de CV, Promotora Sunset Beach Clubs, S.A. de C.V.
- Localización
- Cancún
- Agencias de cobro
- PROMOTORA SUNSET BEACH CLUBS, S.A. DE C.V, PO BOX in Miami, FL
- Compañías de Renta
- Resorts International Marketing Corp.
- Representantes
- Adolfo Barreiro Ramirez, Ricardo Figveroa, Marco Olivera, Cynthia Vega, Rodrigo Gallardo, Lissette Carrillo, Adriana Lecuona
Quejas comunes de una membresia o tiempo compartido en Sunset:
- El vendedor promete volver a comprar el tiempo compartido a un mejor precio si el cliente decide que ya no quiere usarlo.
- El vendedor promete al socio que con su membresia de Sunset Group/Sunset World puede alquilar sus semanas por más de 4 veces el precio de la cuota de mantenimiento. Pueden optar por usar algunas semanas y alquilar otras para tener vacaciones gratis, o alquilarlas todas para poder pagar su membresía más rápido. Los clientes son remitidos a una empresa de alquiler que les cobra una tarifa de cotización para comercializar la propiedad y no alquila ninguna semana.
- En la presentación afirman que el todo incluido es solo para semanas corporativas, y para semanas regulares pueden elegir si pagar o no el todo incluido. En realidad, todo incluido es obligatorio para el uso en todas sus ubicaciones en Cancún.
Servicio al cliente
USA & Canada: 1-866-377-4890
Mexico: 01-800-262-9648
Reservaciones
Solo Miembros
USA & Canada: 1-800-961-5089
Mexico: 01-800-262-9648
No miembros
USA & Canada: 1 800 494 9173
Mexico: 01 800 262 9268
Cobranza
USA & Canada: 1-800-906-4396
Mexico: 01-800-262-8964
tengo tiempo compartido en el sunset beach clubs royal en Cancún, desde el mes de octubre del 2006,todavía no termino de pagar, voy en el pago 44 de 60, pero he visto que se me han cargado 8 dolares mensuales que no estaban contemplados y además algunas clausulas de contrato no están bien definidas, mi pregunta es ¿podré vender o cancelar y obtener lo que he invertido? en el contrato dice que solamente puedo vender mi tiempo compartido hasta que esté liquidado y que la primera opción de compra sera la empresa que me lo vendió.
I would like to be contacted as I am interested in cancelling a contract with Sunset Fisherman and possibly file a law suit against this company. Think you could help?
Thank you.
In February of 2002 my husband and I were scammed into a timeshare in Cancun. The Salesman at Sunset Lagoon told us, like many others, that they would buy back any unused weeks and the whole timeshare if we ever desired. We bought a biennial, two bedroom for 12,695. We used one of the 'corporate' weeks that we were given at the time of purchase, about 7 months later. We have never used any of the actual timeshare weeks. We paid our first maintenance and then tried to sell back our week because we couldn't use it. We were then told that we had to sell the week through a company called Vacation Weeks. Vacation Weeks required a $400 upfront fee, which we paid, assuming our week would sell. Our week never sold. Realizing that our weeks wouldn't sell and that we'd rarely if ever be able to use the timeshare, we then listed the whole timeshare. Even after many price reductions, we never heard from Vacation Weeks. This is obviously another scam. We finally decided to just let our membership lapse by not paying the maintenance fees. Now we have received a notice from a collection agency saying that we owe $3,584.50. All we want to do is get this stupid thing cancelled and be done with it.
Back in 2000, we purchased a time share with Promotora Sunset Beach Club SA. The main purpose was for the benefit of my wife´s children to have a place to vacation - unfortunately they can't use it. So, since 2000 we have not used this resort. We have not paid any maintenance fees for 2006, 2007, 2008, 2009, and 2010. I have now been contacted by Meridian Financial Services, Inc. An offer was sent by Meridian Financial to Sunset to make a payment of $2784.51 and to release us from this contract as a non-use settlement. It was rejected by Sunset and we were given 10 days to pay $6577. with no release from the contract. Now they want the full amount of $8454.31 for past fees and penalties. We are both over 65 years old and are trying to get our finances in order for when we can retire. We cannot afford to pay these fees and cannot use the timeshare. I can´t understand why if they have received over $23,000 they are asking for more when we are ready to let this money go without a fight. based on this, I don´t think WE WILL NEVER VISIT MEXICO AGAIN.
Buenas tardes, compré un tiempo compartido aproximadamente en el 2008 y ha sido una completa estafa, no me han respetado los precios, ademas de que me han dado mal trato. Cada vez que vamos, tenemos que ir a la presentacion de ventas y cuando les digo que no voy a comprar más semanas a causa de las promesas inclumplidas, se enojan. Que puedo hacer? fue en el sunset laggoon en cancún...Mil gracias
I purchased 2 Timeshares in Mexico, one at the Play Del Sol Grand in Nuevo Vallarta & the other was the Tres Rios in Tulum Mexico through the Sunset Group. both times I was mislead with promises of rental income and the resales of my previous memberships. Tres Rios is sending me to collections if I don´t pay them $9.000 incluiding interest for the payments I am already behind. I was told they could take my pension if I don´t pay. Is this true?
I actually a victim of Sun Set Lagoon of Cancun like a few of you clients. I had a 20 years contract with them but I have tried to cancel but they totally ignored my request. We were sucked into to buying this deal like others, very similar to most stories. After I tried to cancel and being ignored by Sunset then I stopped paying the maintainence fee so they've been adding up all the fees, interest and hurricane damage fee and everything else on top of that so I have a big bill in my mailbox from a bill collector company. They are threatening to ruin my credit. Can they do that?
the sunset group is fraudulent. their contras are worthless. fight them with everything you have
My wife and I bought a program from Hacienda Tres Rios a week ago, and are becoming concerned as we do further research. It has been more than 5 business days now, and we don't wish to stay in the contract. It turns out to be a BIG mistake.
Les contacto porque tengo un documento de cancelación de tiempo compartido con hacienda Tres Ríos que realicé en los 5 días hábiles que marca la Ley, pero en la cancelación no hay referencia de la fecha de reembolso de mi deposito inicial y no me regresaron el pagaré original para el financiamiento del costo total de la membresía (solo tengo copia firmada del documento cancelado). Mañana se cumplen los 5 días hábiles y estoy preparando un comunicado para solicitar fecha de pago y devolución del pagaré, pero no encuentro el domicilio fiscal al que debo dirigir la carta. Razón por la que les contacto para que me orienten sobre el mejor proceder para este tipo de situaciones. De antemano, mil gracias por su respuesta.
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